What are the responsibilities and job description for the Customer Debug Engineer - Hybrid position at Viva USA Inc.?
Title : Customer Debug Engineer - Hybrid
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Description :
Customer Debug Engineer (Sr Eng)
We are looking for a self-motivated Customer Debug Engineer interested in working with the client’s latest cutting-edge technology in the gaming and client product segment.
THE PERSON :
As an ideal candidate, you will be responsible for the following :
Working knowledge of Graphics, Media, Power Management, PCIe related debug related processes
Experience working across internal and customer teams to drive problems to resolution
Collaboration with the client global teams to understand and reproduce customer issues
Demonstrate strong communication and teamwork skills with external customer / partner contacts
Utilizing debug tools (e.g. WinDbg, hardware debug tools, etc.) to narrow down and root cause customer failures
KEY RESPONSIBILITIES :
Triage and debug customer related observations, communicate needed information to internal dev / pm stakeholders, and ensure work
Support the resolution of sophisticated, novel, and non-recurring problems
Engage external engineering partners in joint debug sessions
Support design, validation, and architecture teams for content coverage, validation, and debugging??
Identify and plan product improvement activities to reduce cost, improve yield and resolve quality issues
REQUIRED EXPERIENCE :
5 to 10 years of experience actively debugging and managing silicon product Windows issues.
Experience inclusive of any of the following areas :
o Memory functional and protocol validation and / or debug.
o Graphics (or other kernel driver) experience.
o Windows power management sub-system.
Experience with post silicon validation methodologies
Experience of developing programming languages such as Python scripts
Experience with Windows debug tools – WPR / ETL, WinDbg
Experience managing issue resolution forums
ACADEMIC CREDENTIALS :
Bachelor’s degree in computer engineering or computer science or electrical engineering or equivalent experience
Mandatory skills :
Memory functional, protocol validation,
Graphics, kernel driver,
Windows power management sub-system,
post silicon validation methodologies,
Python scripts,
Windows debug tools, WPR, ETL, WinDbg, hardware debug tools,
managing issue resolution forums,
cutting-edge technology, Triage
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator : Godwin D Antony Raj, Phone No : (847) 607-1014, Email id : staffing10@viva-it.com
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com | http : / / www.viva-it.com
Remote working / work at home options are available for this role.
