What are the responsibilities and job description for the Desktop support position at Viva USA Inc.?
Title : Desktop Support IV - HybridMandatory skills : desktop technology, desktop supported applications, hardwareRemote Desktop Management Tools, technical writing, documentation, user supportMS Office products, Active Directory Tools, Microsoft MECM, SCCMpatch management, software deployment, inventory managementVMware Horizon, VMWare workstation, Microsoft VPCMobile device management, iPad, iPhone, Android, Application Support, Mac OS X, MS Windows 10Customer Service, Service DeskDescription : The client is looking for one (1) Desktop Support IVThis Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware.
This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print / fax / copier / scanner) and wireless devices such as Android phones, iPhones, and / or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issue.
May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.List any special qualifications & years of experience : Remote Desktop Management ToolsExperience in technical writing and documentationAnalytical / problem solving skillsCustomer ServiceExcellent oral and written communication skills and advanced customer support skillsTechnical Assistance and user supportMS Office productsActive Directory ToolsGeneral understanding of Microsoft MECM / SCCM (for patch management, software deployment, and inventory management)Installation and maintenance of PC’sKnowledge of VMware Horizon, VMWare workstation, Microsoft VPC or similar productMobile device management (iPad, iPhone, Android)Troubleshooting all hardwareApplication SupportMac OS XMS Windows 10Top Skills : Independently perform a variety of desktop support related tasksExperience in desktop concepts, practices and procedures related to desktop supportExtensive knowledge with desktop technologyProject Details (project overview, who the contractor will work with, soft skills needed, etc.
This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware.
This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print / fax / copier / scanner) and wireless devices such as Android phones, iPhones, and / or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issue.
May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.Note : Onsite with future ability to be Hybrid, maximum 2 days remote work.
Candidate MUST be a resident or willing to relocate to WI prior to starting the role at their own expense.On call / stand by hours will be required with this position.
This could require the candidate to work more than 40 hours per week.VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment.
Please contact us at hr@viva-it.com for any complaints, comments and suggestions.Contact Details : Account co-ordinator : Binodh M.
T, Phone : (408) 709 3343, Email : staffing10@viva-it.comVIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008staffing10@viva-it.
com http : / / www.viva-it.com
Last updated : 2024-11-26
