What are the responsibilities and job description for the Network/Telecom Specialist - Onsite position at VIVA USA INC?
Job Details
Title: Network/Telecom Specialist - Onsite
Description:
The NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network). This position assists the Tier I/II network technicians who monitor the hosted networks. Will provide incident response on the system(s), ticket narration, document management and will communicate with internal and external customers, site technicians, and customers alike. Will provide support to assist with tracking problems through to resolution. This position additionally supports NMAC leadership as well as 911 fee documentation.
Skills Required:
1. Bachelor s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience.
2. Understanding of technologies, operating systems, networking.
3. Knowledge and experience with Microsoft Excel
4. Self-motivated, enthusiastic, and able to handle multiple support cases
5. Strong writing skills to maintain organized documentation
6. Customer-oriented, and capable of providing high levels of client satisfaction
7. Collaborate and work well with others and supporting a team
8. Experience with VOIP technologies is a plus
9. Experience in a public governance sector is a plus.
10. Strong skills in time and calendar management for team and leadership
11. Knowledge of network cabling, network classification and network topology
Skill - Required / Desired - Amount of Experience
Bachelor s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience - Required - 3 Years
Understanding of technologies, operating systems, networking - Required - 3 Years
Knowledge and experience with Microsoft Excel - Required - 3 Years
Self-motivated, enthusiastic, and able to handle multiple support cases - Required - 3 Years
Strong writing skills to maintain organized documentation - Required - 3 Years
Customer-oriented, and capable of providing high levels of client satisfaction - Required - 3 Years
Collaborate and work well with others and supporting a team, Experience with VOIP technologies is a plus - Required - 3 Years
Strong skills in time and calendar management for team and leadership - Required - 3 Years
Knowledge of network cabling, network classification and network topology - Required - 3 Years
Mandatory skills:
Microsoft Excel,
VOIP technologies,
network cabling, network classification, network topology,
time, calendar management,
Network Monitoring and Assistance Operations Center, NMAC, AT&T Esinet, Emergency Services Internet Network, hosted networks,
ticket narration, document management,
operating systems, networking
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Binodh M.T, Phone : , Email:
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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