Title : Student Services Specialist - Onsite
Mandatory skills : Student Services
student service program support, student programs
program management, program coordination
program support, office workflow, program requirements
Workflow management, customer service
student advising, counselling, student processing, special events, student services functions
technical assistance, program materials, program documentation, database information, reporting systems
admissions data, transcripts, transfer credit, administer testing, administer programs, office technology
Compiling data, Sorting data, Gathering data, software applications, educational program development, financial aid
review, develop, decision making, research, monitor, analysis, implementation, records, reports, design, presentation, reports, documents
Description : JOB SUMMARY
- Provides student service program support, advisement, processing, and information resource referrals by performing the more technically demanding program support tasks, including extensive responsibilities for student advising, counselling and processing. Coordinates office workflow and provides training to other staff members.
SCOPE / DISTINGUISHING CHARACTERISTICS
This classification is distinguished from the Student Services Specialist in that it is responsible for coordinating office workflow, training other staff, serving as a liaison for other District programs and external client's and performing a significant volume and complexity of student advisement, counselling and processing. This classification handles moderately complex issues and assignments and may serve as a lead worker to other staff. This classification is furtherdistinguished from the Student Services Analyst in that the latter is responsible for reviewing program requirements, acting as a lead, evaluating criteria used to make eligibility decisions, researching program activities and recommending enhancements, developing programs and / or special events, acting as Field of Interest content expert, serving as a program or community liaison, monitoring regulations and funding, and as assigned, serving as a lead worker, assigning and monitoring the work of others.SUPERVISION EXERCISED
This classification may be assigned to lead other regular staff.SUPERVISION RECEIVED
Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.ESSENTIAL DUTIES
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the client).
Coordinates projects, events and activitiesResearches and assists in analyzing and interpreting guidelines and regulationsCoordinates workflow and the implementation of policies and proceduresPerforms more technically complex and difficult student advising and processingIdentifies resources needed to address students’ circumstances and potential barriersAdvises a cohort of students by appointment, walk-in, electronically and over the phone or as elevated by other student services staffPrepares reports and maintains records, and tracks students’ performance and progressMay evaluate admissions data such as transcripts and transfer creditMay calculate and assess fees or administer loan or other programsMay administer testingMay administer programs such as scholarships, loans, federal work study and pell grantsProvides information and technical assistance regarding program guidelines and applicable laws, policies, rules and regulationsPrepares, designs and maintains correspondence, reports, presentations, program materials and documentationCoordinates and maintains database information and reporting systemsProvides training or orientation to other staff, as assignedPerforms other duties as assignedKNOWLEDGE OF
Basic principles and practices of program management and coordinationStudent services functions, including enrollment practices and strategiesWorkflow management strategiesBusiness math concepts and basic statisticsApplicable federal, state and local laws, codes, regulations (based on assignment)Customer service principlesSpecialized equipment relevant to area of assignmentModern office technologySKILL IN
Coordinating and implementing student programs and service offeringsCoordinating deadlines and prioritizing competing demandsCollaborating in a team environment Organizing student services functionsGathering data, analyzing findings and applying logic and reasonCompiling and sorting data and articulating issues and recommendationsInterpreting, monitoring, processing and reporting financial information and statisticsAuthoring original reports, documents and presentationsTraining and orienting staff, as assignedInterpreting and applying applicable laws, codes, regulations and standards (based on assignment)Providing customer serviceUtilizing a computer and relevant software applicationsUtilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work directionMINIMUM QUALIFICATIONS
Training and ExperienceAssociate’s degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.OTHER REQUIREMENTS
Positions in this class typically required : reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.Light Work :
Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.Working Conditions :
Work is routinely performed in an indoor, office environment.Special Requirements
Licenses, Registrations, or Certifications :
Possession of a valid State of Arizona Class D Driver’s License, and / or First Aid certification, and / or National Association for the Education of Young Children (NAEYC) certification may be required for some assignments.Notes : 100% Onsite
