What are the responsibilities and job description for the Front Desk position at Vivamas Medical Centers LLC?
At Viva Mas Medical Centers, we are guided by the saying “The Hands that Care for You.” We are growing and are looking for great people to join our mission!
En los Centros Médicos Viva Más, nos guiamos por el lema “En manos que te cuidan”. ¡Estamos creciendo y buscamos personas buena para unirse a nuestra mission!
We currently have an opportunity for the Front Desk position at our Hialeah location.
Job Summary
The Front Desk plays a key role in ensuring smooth front-line operations. Responsibilities include welcoming patients, managing check-ins, scheduling appointments, handling inquiries, and maintaining an organized and professional reception area. This position is essential in creating a positive first impression and supporting effective communication between patients and staff.
Job Responsibilities
• Greet and assist patients as they arrive, ensuring a friendly and welcoming atmosphere
• Manage patient check-in and check-out processes, verifying and updating patient information
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize appointment availability
• Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate staff member
• Process patient payments, verify insurance information, and assist with billing inquiries
• Maintain organized patient records and ensure accuracy of data in electronic health records (EHR) system
• Coordinate with medical staff to prioritize and manage patient flow within the clinic
• Address and resolve patient concerns or issues promptly and professionally
• Collaborate with other administrative staff to ensure smooth clinic operations
• Stay informed about changes in healthcare policies, insurance regulations, and clinic procedures
