What are the responsibilities and job description for the Customer Service Representative position at VIVE Collision?

Are you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity!

If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future of the collision repair business.

Each teammate is a valued part of the repair process. We support each team member with the training and technology needed to succeed. This position is one of the most important! We are in the people business; we happen to fix cars.

What's in it for you?

Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
50,000 employer-paid life insurance policy
401K plan with an employer match
Employee Assistance Program includes confidential assistance in the following areas
Counseling from relationships to stress and substance abuse
Work / Life benefits, including personal, financial, and legal issues
Self-Help benefits
Peak performance coaching
Lifestyle saving benefits for wellness, shopping, travel
Personal development and training
Heath savings account to assist with medical bills
Paid time off to promote work-life balance, including
8 paid holidays, including Black Friday, and get your Birthday as a floating holiday!
Growth opportunities within our company

The specific pay rate / salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located.

The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop's day-to-day operations.

Job Requirements :

Receptionist duties, light bookkeeping / accounting work

Welcome visitors by greeting them

Answer questions and refer customers to the appropriate person

Schedule customer appointments

Determine customer needs in a calm and professional manner

Input customer information into computer software efficiently and accurately

Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer / forward all the customers' questions and / or concerns

Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments

Consistently check, sort, and forward e-mails

Maintain a safe and clean reception area

Create and manage both digital and hard copy filing systems for all insurance partners

Perform other clerical work such as filing, photocopying, transcribing, faxing

Take memos, maintain files, organize documents, etc.

Accounting duties include accounts receivables, entering customer payments

Manage inventory of office supplies and reorder when necessary

Provide administrative support to the collision consultants and accountant

Skills, Qualifications & Requirements :

Must be at least 18 years of age

Ability to perform in a fast-paced, sometimes stressful, and high-volume environment

Proficiency in Microsoft Office Suite

Professional attitude and appearance

Trustworthy, high degree of integrity

Excellent written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Ability to remain calm under pressure

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Excellent customer service attitude

We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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