Key Responsibilities:

• Liaison Role: Serve as the point of contact between repair facilities and insurance companies, ensuring clear and effective communication on both sides.
• Performance Metrics Management: Oversee and monitor the performance of repair facilities to ensure they meet the required DRP standards and metrics.
• Program Compliance: Ensure all processes and activities align with DRP requirements, staying in compliance with guidelines set by insurance partners.
• Staff Training: Ensure that staff members in the repair facility are well-trained and up-to-date on industry standards, processes, and DRP requirements.
• Continuous Improvement Plans: Identify areas where the repair facility can improve, develop action plans, and work to enhance operational efficiency and overall performance.
• Relationship Management: Foster and maintain strong relationships with insurance partners, addressing concerns, and ensuring ongoing alignment between the repair facility and the insurance company.

Qualifications:

• Minimum 5 Years of Related Experience: Ideally in roles that involved DRP management, insurance relations, or operations in the automotive repair industry.

• Strong Communication Skills: You’ll need to effectively communicate both in writing and verbally, whether it’s reporting on performance metrics, drafting action plans, or interacting with partners.

• Proficiency in Microsoft Office Suite: You’ll be using tools like Excel for tracking metrics and performance, Word for reporting, and PowerPoint for presentations.

• Problem-Solving & Critical Thinking: The ability to identify issues within the DRP program, develop corrective actions, and drive continuous improvement.
• Organizational Skills: With many performance metrics and relationships to manage, strong organizational skills will be key to staying on top of everything.