What are the responsibilities and job description for the DRP Account Manager position at VIVE Collision?
Job Description
Job Description
Location : Remote Position
Candidate must reside within one of the following states : (CT, MA, ME, NH, NJ, NY, PA, RI, VT)
Travel : Up to 60%
About the Role : This DRP Account Manager position focuses on developing and sustaining strong partnerships between repair facilities and insurance companies, with an emphasis on meeting performance metrics, ensuring program compliance, and driving continuous improvement.
Key Responsibilities :
- Liaison Role : Serve as the point of contact between repair facilities and insurance companies, ensuring clear and effective communication on both sides.
- Performance Metrics Management : Oversee and monitor the performance of repair facilities to ensure they meet the required DRP standards and metrics.
- Program Compliance : Ensure all processes and activities align with DRP requirements, staying in compliance with guidelines set by insurance partners.
- Staff Training : Ensure that staff members in the repair facility are well-trained and up-to-date on industry standards, processes, and DRP requirements.
- Continuous Improvement Plans : Identify areas where the repair facility can improve, develop action plans, and work to enhance operational efficiency and overall performance.
- Relationship Management : Foster and maintain strong relationships with insurance partners, addressing concerns, and ensuring ongoing alignment between the repair facility and the insurance company.
Qualifications :
Key Competencies :
