What are the responsibilities and job description for the Vive Psychological Services - Client Care Representative position at Vive Greenville?
Job Title: Client Care Representative
Weekly Hours: Full Time, 36 hrs/wk
Supervised by: Director, Practice Operations
Position Overview: Responsible for welcoming Vive clients and checking patients in/out and receiving incoming phone calls as well as handling billing inquiries and payment collections. Representing the Vive mission by providing excellent customer service to every individual that comes to the practice as well as to internal customers and team members.
Responsibilities:
1. Greeting clients with excellent customer service and hosting the families experience by assisting them in the check in/out process and owning the waiting room atmosphere. Also answers incoming phone calls and guides clients through their overall experience. Inviting, connecting, and partnering with our patients and families to help provide extraordinary patient care. Responsibilities including but not limited to refreshing waiting area multiple times throughout the day, ensuring collection of forms and payment information and managing the daily work flow.
40%
2. Responsible for overseeing billing, filing with insurance and communicating with clients regarding outstanding balances. Creates and maintains monthly charges and optimization reports.
40%
3. Completing daily administrative tasks including but not limited to reviewing provider schedules. Assists intake coordinator with placement and handles rescheduling alongside providers. Assists Director of Operations with special projects and tasks as needed for the overall success of the practice.
15%
4. Attending team meetings and trainings throughout the year, including quarterly team development. 5%
Required Education & Certifications:
Weekly Hours: Full Time, 36 hrs/wk
Supervised by: Director, Practice Operations
Position Overview: Responsible for welcoming Vive clients and checking patients in/out and receiving incoming phone calls as well as handling billing inquiries and payment collections. Representing the Vive mission by providing excellent customer service to every individual that comes to the practice as well as to internal customers and team members.
Responsibilities:
1. Greeting clients with excellent customer service and hosting the families experience by assisting them in the check in/out process and owning the waiting room atmosphere. Also answers incoming phone calls and guides clients through their overall experience. Inviting, connecting, and partnering with our patients and families to help provide extraordinary patient care. Responsibilities including but not limited to refreshing waiting area multiple times throughout the day, ensuring collection of forms and payment information and managing the daily work flow.
40%
2. Responsible for overseeing billing, filing with insurance and communicating with clients regarding outstanding balances. Creates and maintains monthly charges and optimization reports.
40%
3. Completing daily administrative tasks including but not limited to reviewing provider schedules. Assists intake coordinator with placement and handles rescheduling alongside providers. Assists Director of Operations with special projects and tasks as needed for the overall success of the practice.
15%
4. Attending team meetings and trainings throughout the year, including quarterly team development. 5%
Required Education & Certifications:
- Customer service experience preferred.
- Minimum education requirement: High School Diploma or GED.
- Comfortable with computer skills and typing.
- Communicates effectively with team.
- Ability to remain calm under pressure and prioritize tasks.