What are the responsibilities and job description for the Community Engagement Manager position at vivenu?
Join the Ticketing Revolution!
vivenu is a game-changing software company revolutionizing event ticketing worldwide. Some of the world's most prestigious organizations, such as the Grammys, Golden Globes, and Stanford University, want to turn ticketing from a simple transaction into their most strategic business asset: seamlessly connecting with their audience.
As concert-goers, fans, supporters, patrons and visitors of events, we all know how inefficient, fragmented, and friction-filled the ticket-buying experience is. And it’s not due to a lack of desire or effort. Existing ticketing providers are stifling event organizers' aspirations to deliver the truly transformative experiences their customers expect.
Here comes vivenu: we offer an innovative, technology-first approach to address the industry’s most significant challenges. Combining interactive digital experiences beloved by users and fans, a comprehensive and customizable feature suite, full data ownership, interoperability, analytics, mission critical engineering, and the best customer experience team in the industry, we enable event organizers to:
- own their brand presence and customize the fans’ experiences
- dive deep into data analytics to optimize strategically relevant KPIs and metrics
- integrate ticketing into an elevated digital infrastructure with vivenu's powerful API capabilities
- simplify complex ticketing operations with an intuitive, easy-to-use platform
In this role, you use your strong relationship-building skills, creativity, and the ability to execute initiatives to inspire and activate our community. If you're passionate about fostering meaningful connections and growing a brand through engagement, we’re looking forward to hear from you!
What You’ll Do
- Lead the vivenu Ambassador Program in North America by driving engagement, recruiting new ambassadors, and tracking key success metrics while enhancing referral initiatives with Sales, Customer Experience, and Marketing teams
- Plan and execute high-impact events such as conferences, trade shows, online workshops, and internal corporate gatherings, managing all logistics from invitations to post-event follow-ups
- Oversee vivenu’s community-driven initiatives such as branded merchandise, ambassador perks, and digital engagement campaigns to strengthen brand loyalty
- Maintain and optimize CRM databases with relevant community and ambassador information for accurate tracking and communication
- Gather and analyze community feedback to provide valuable insights that influence company strategy, product development, and marketing efforts
- Introduce innovative engagement strategies to continuously improve community relationships and brand presence
- Manage budgets and support cross-functional projects to ensure cost-effective execution of events and other community initiatives as well as contribute to the overall success of vivenu's community engagement efforts
What we're looking for
- Experience & Background – 3-5 years in community engagement, account management, events, marketing, or a related field, with a track record of building strong communities and brand engagement
- Education & Knowledge – A Bachelor’s degree in Business Administration, Marketing, Communications, or a related discipline, providing a solid foundation in strategic outreach and engagement
- Communication & Relationship Building – Strong public speaking abilities and interpersonal skills, with the ability to engage diverse stakeholders and foster meaningful connections
- Project Management & Organization – Excellent ability to plan, execute, and oversee multiple initiatives, ensuring seamless coordination and impactful results
- Strategic & Data-Driven Approach – A creative thinker who leverages CRM tools and analytics to drive engagement, optimize community initiatives, and enhance outreach efforts
Why you'll love working at vivenu
You are at the heart of the action. You are at the center of innovation, actively shaping the future of ticketing. You work in a dynamic environment that constantly evolves and presents new challenges.
You take real responsibility. You take ownership of your projects and decisions from day one. Your ideas and efforts have a direct impact on the company’s success.
We support your personal development. We invest in your professional and personal growth through coaching, mentoring, and workshops. Your development is important to us because your success is our success.
You benefit from great perks. In addition to the latest Apple hardware, we offer numerous extras like team-building events and unlimited access to drinks and snacks. Your well-being is our priority, so you can fully focus on your work.
We’re in hyper growth mode. Having been in business only since 2018, we secured funding from top-tier Venture Capital funds and have grown our customer base to over 800 customers in 40 countries.
We live inclusion proactively. We firmly value diversity and believe that different perspectives and backgrounds make our team stronger. We welcome all applications, regardless of gender, origin, sexual orientation, age, religion, or other individual characteristics. Everyone at vivenu has a place to contribute their skills and ideas. Innovation thrives on diversity.
Check out our mission statement and corporate values here.
