What are the responsibilities and job description for the Customer Success Manager position at vivenu?
Join the Ticketing Revolution!
vivenu was founded in Germany with a global mission: to redefine ticketing for event organizers worldwide. The event industry has long relied on outdated systems that fall short in today’s digital age. Our platform empowers organizers in sectors like sports, live entertainment, and cultural venues to fully customize their ticketing solutions to meet their unique needs and strategic goals.
We’ve achieved rapid growth while remaining profitable, and we’re expanding globally with offices in Europe and the U.S. Leading tech investors and industry experts such as the San Francisco 49ers as well as high-profile clients like Stanford University, the Grammys, and City Winery already trust us.
As we continue to pursue our ambitious goals, we’re looking for passionate individuals to join our dream team. Are you ready to be part of the ticketing revolution?
As a Customer Success Manager, you will be...
- an advocate of our product, knowing all the functionalities and how-tos
- empowering customers to realize their ticketing ideas in self-service over time
- building outstanding partnerships with customers to effectively support them through phone, live chat, and email communication
- creating and continually earning our customer's trust by providing actionable, spot-on advice that helps them get to their desired outcome on the platform reliably and swiftly
- reflecting the needs of customers back into our product organization, communicating trending customer feedback and ideas to power customer-led product and feature development
- co-organizing and supporting workshops for ticket sellers and prospective customers to help them understand and master the features and benefits of the vivenu platform
- building out our US CX team, onboarding new colleagues, and educating colleagues on the product and its features
- working from our office in Tampa
We are looking for candidates that...
- have a bachelor's or equivalent degree
- are willing to go above and beyond for our customers and foster strong relationships
- have a customer-first mentality and strong drive to always stay current on the platform’s functionalities
- have excellent communication and problem-solving skills, as well as strong logical thinking
- have an affinity for digital-/API-first solutions
- have gathered prior experience in SaaS customer success management (not required, but strongly preferred)
- are fluent in English on the level of a native speaker
At vivenu...
you are at the heart of the action. You are at the center of innovation, actively shaping the future of ticketing. You work in a dynamic environment that constantly evolves and presents new challenges.
you take real responsibility. You take ownership of your projects and decisions from day one. Your ideas and efforts have a direct impact on the company’s success.
we support your personal development. We invest in your professional and personal growth through coaching, mentoring, and workshops. Your development is important to us because your success is our success.
you benefit from great perks. In addition to the latest Apple hardware, we offer numerous extras like team-building events and unlimited access to drinks and snacks. Your well-being is our priority, so you can fully focus on your work.
we live inclusion proactively. We firmly value diversity and believe that different perspectives and backgrounds make our team stronger. We welcome all applications, regardless of gender, origin, sexual orientation, age, religion, or other individual characteristics. Everyone at vivenu has a place to contribute their skills and ideas. Innovation thrives on diversity.
Check out our mission statement and corporate values here.
