What are the responsibilities and job description for the Customer Success Manager position at vivenu?
Join the Ticketing Revolution!
vivenu is a game-changing software company revolutionizing event ticketing worldwide. Some of the world's most prestigious organizations, such as the Grammys, Golden Globes, and Stanford University, want to turn ticketing from a simple transaction into their most strategic business asset: seamlessly connecting with their audience.
As concert-goers, fans, supporters, patrons and visitors of events, we all know how inefficient, fragmented, and friction-filled the ticket-buying experience is. And it’s not due to a lack of desire or effort. Existing ticketing providers are stifling event organizers' aspirations to deliver the truly transformative experiences their customers expect.
Here comes vivenu: we offer an innovative, technology-first approach to address the industry’s most significant challenges. Combining interactive digital experiences beloved by users and fans, a comprehensive and customizable feature suite, full data ownership, interoperability, analytics, mission critical engineering, and the best customer experience team in the industry, we enable event organizers to:
- own their brand presence and customize the fans’ experiences
- dive deep into data analytics to optimize strategically relevant KPIs and metrics
- integrate ticketing into an elevated digital infrastructure with vivenu's powerful API capabilities
- simplify complex ticketing operations with an intuitive, easy-to-use platform
As a Customer Success Manager / Account Manager, you will:
- Drive Customer Success: Collaboratively and proactively drive success with a portfolio of customers by creating success plans that align their business objectives and vivenu's capabilities.
- Onboarding and First Value Realization: Guide customers through their initial implementation of the vivenu platform, documenting the quantitative and qualitative value they achieve.
- Relationship Management: Build and maintain strong, trusted relationships with key stakeholders across your customer portfolio, including adoption workshops, business reviews, and advocacy via vivenu labs and Ambassadors program.
- Growth and Expansion: Partner with customers to forecast upcoming revenue in-line with their event, venue and pricing strategy.
- Ongoing Business Transformation: Help customers elevate their guest experience and transform their revenue models as their usage of the vivenu platform deepens and expands.
- Health Monitoring: Track customer health metrics, analyze usage data, and develop actionable insights to improve outcomes.
- Renewal Management: Facilitate renewal processes by demonstrating value realized and creating joint success plans.
- Voice of Customer: Collect and communicate customer feedback to reduce friction, drive platform improvements, and foster innovation.
