Front Office & Billing/Coding Manager - Medical Practice

Front Office & Billing/Coding Manager - Medical Practice

- $1,000 sign-on bonus - $500 paid 6 weeks after hire with an additional incentive of $250 at 6 months and 12 months

- Competitive salary plus incentive-based bonus

- Employee discount on all products and services

- Complimentary Vive Refresh Membership ($1,400 value)

Why ViveWell Health?

ViveWell is an exciting medical practice that helps people feel better, have more energy and less pain. Our solutions have an incredible impact on patient’s lives and we’re looking for a unique person to join and inspire a team of like-minded go-getters to achieve our vision. We are hiring for a full-time salaried role, starting range $55,000-$75,000, ($25-$37/hour), according to skills and experience, with additional incentive-based bonus.

Clinic hours are M/W/F - 8a-4p, Tu/Th - 8a-5p. Pay is semi-monthly.

Front office & billing / coding manager - Medical Practice

We are looking for a dynamic candidate with people skills, experience and certification in medical billing and coding to manage revenue cycle for our medical practice, with confidence and competence. This person will function as the front office manager with a variety of responsibilities. The candidate must be well-spoken, exceptionally qualified and motivated to be the “face of our business” for patients entering the office.

We’re adding insurance payments to our current cash-based concierge practice and opening a second location. Our team is working hard to put the systems in place for a transition to a hybrid model, while still offering many uncovered office procedures and services. It’s going to take some work, but we’re excited to find the right person to take the lead in this transition.

The position requires above-average attention to details, concern for the exact correctness of work, and strong commitment to completing tasks on time. The person in this position will take work seriously, with a strong sense of duty and discipline. The job involves a somewhat faster-than-average pace, and a lot of detailed, specialized work.

The ideal candidate will be trusted to dive right in, take the lead, learn about the type of medicine we practice, use initiative, and help build a thriving medical practice.

Are you the right person for the job? We want to make sure!

In order to be considered for the position, please review the objectives and requirements below, then take the 5-minute personality assessment we use for our hiring process (see URL link below to begin) and attach your resume/CV.

https://assessment.predictiveindex.com/bo/6YHB/FrontOfficeBillingCodingManager_ViveWellHealth

Job responsibilities

1) Billing and coding

• Provides clear and professional patient/family interaction to follow up on any outstanding bills or insurance inquiries.
• Enters demographics for new patients and updates existing patient information.
• Verifies patient information is complete and includes all necessary authorizations.
• Verifies patient insurance and other third-party payer coverage through billing system and outside payer and vendor portals.
• Provides response to patient financial inquiries with attention to confidentiality.
• Reconciles daily charges to provider schedules.
• Reviews medical records to determine all appropriate diagnostic and procedural code assignments using appropriate classifications systems.
• Selects appropriate CPT and ICD-10 codes from documentation and enters charges into health record billing system. Assigns charges as appropriate.
• When necessary assigns codes to medical diagnosis and procedures using appropriate coding classifications for assigned areas / record types.
• Post both insurance and patient payments.
• Perform completion of claims to payers along with necessary claim corrections.
• Follow-up on denials from insurances, resolve and manage appeals.
• Achieve maximum reimbursement for services provided.
• Communication with provider and RN manager on coding, compliance and documentation issues.
• Corresponds with providers to offer guidance with documentation requirements. Seeks clarification to ensure accurate and complete coding.
• Performs monthly documentation audits and communicates deficiencies to providers.
• Deploy, maintain and report on various programs, including sales tax accounting and payments.
• Conduct duties in a professional and timely fashion.
• Do Medicare reviews.
• Enhances coding knowledge and skills with continuing education activities and by reviewing pertinent literature.
• Performs other tasks as requested by management.

2) Front Office Manager

• Helps new patients schedule appointments and makes sure that follow up appointments are made in a timely manner.
• Greets everyone at the front door, helping each patient feel comfortable in the office.
• Collects detailed health history reports for each patient.
• Measures and records vital signs including heart rate, blood pressure, temperature, body composition and other measurements as trained.
• Cleans and sanitizes provider office (or other rooms) and medical equipment between patient visits.
• Keeping the office area tidy and organized.
• Helping patients with prescription refill requests.
• Prioritizing phone calls with questions for the physician.
• Helping the office stay on schedule.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Required skills

• Coding-related certification from AHIMA or AAPC
• Minimum of 3 years experience as professional medical outpatient billing/coding.
• Proficient in electronic medical records

Professional requirements

• Well-educated — Able to work within healthcare systems. Eager to learn new skills and treatment concepts. Conveys thoughts and expresses ideas effectively and respectfully. Ability to communicate at all levels, to include physicians, leadership, staff within the various organizational partnerships. Understanding of effective communication concepts, tools and techniques, along with handling objections.
• Charismatic — Compelling charm, engaging and energetic with unwavering personal integrity. Able to negotiate, persuade and establish direction. Friendly attitude, natural networker, and able to quickly develop a rapport with potential patients.
• Listener - strong listening skills, with experience in active listening, interview and consultative sales. Prioritize 80/20 listening/talking with patients.
• Organized — functions independently and manages own time and finishes work tasks in a timely manner. Maintains accuracy and consistency. Can plan, coordinate and develop multiple projects.
• Driven — Self-motivated, hard-working and ambitious.
• Professionalism — in all personal and written interactions, including punctuality and dependability. Ability to compose letters and memorandums
• Results-oriented — has a demonstrated track record of achievement with a serious commitment to their own personal health.
• Collaboration — is able to both lead and be a team player who engenders trust. Dedicated to organizational success and helping others on their personal health journey
• Kindness — a light-hearted temperament and humility to deal calmly and courteously with people (low ego)
• Flexibility — navigates within ambiguity, is solution-oriented, feels comfortable in an ever-changing environment.
• Service — actively supports others, demonstrates an optimistic, can-do approach to issue resolution

Preferred skills and qualification

• Bilingual, Spanish-speaking
• Computer skills: Customer Relationship Management (CRM) software (we use Zoho), Electronic Health Record (EHR) software, patient/provider portals, office work-suites (documents, sheets, presentations), videoconferencing, online scheduling, etc.

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $50,000-$75,000, ($25-$37/hour), according to skills and experience, with additional incentive-based bonus, as determined.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents ViveWell Health’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Position Benefits:

Your total compensation goes beyond the number on your paycheck. ViveWell provides an excellent work environment with access to innovative medical treatments, generous leave, flexibility, personalized health care and can offer reimbursement for qualified health expenses that add to your bottom line.

• $1,000 sign-on bonus - 500 paid 6 weeks after hire with an additional incentive of $250 at 6 months and 12 months
• Competitive salary plus incentive-based performance bonuses as determined
• Employee discount on all products and services
• Complimentary Concierge Physician (priceless)

Diversity and Equity:

ViveWell will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

ViveWell is committed to recruiting and supporting a diverse administrative staff and strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans.

ViveWell is dedicated to ensuring a safe and secure environment for our providers, staff, patients and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Special Instructions - Applications are accepted electronically ONLY. Review of applications will begin immediately and will continue until the position is filled.

Required Application Materials: To apply, please and attach:

1. A letter of application which specifically addresses the job requirements and outlines qualifications
2. A current CV/resume
3. List of three to five professional references (we will notify you prior to contacting both on and off-list references)