What are the responsibilities and job description for the Customer Service Representative (Bilingual Korean) position at Vivian Vazquez?
We’re looking for an experienced Customer Service Representative to provide top-notch support to customers. If you have experience in logistics coordination and enjoy helping others, we want to hear from you!
What you get to do:
- Customer Support: Answer inquiries, resolve issues, and provide excellent service to customers.
- Shipping Coordination: Work with forwarders, customs brokers, and customers to ensure timely and accurate deliveries.
- Issue Resolution: Proactively identify and solve shipping delays and other issues to keep operations on track.
- Communication: Keep customers and internal teams informed with clear, consistent updates.
What we are looking for:
- Fluent in Korean and English (written and spoken)
- Experience in customer service (logistics experience preferred)
- Strong communication skills
- Problem-solving and attention to detail
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and logistics software
Benefits:
- 100% Health, Dental, and Vision Insurance
- Bonus after one year (twice per year)
- Career growth opportunities
If you are dedicated, detail-oriented, and passionate about customer service, apply now!
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
- Logistics: 1 year (Preferred)
Language:
- Korean (Required)
Work Location: In person
Salary : $45,000 - $50,000
