What are the responsibilities and job description for the Customer Care Specialist (Philippines) position at Vivid?
About Vivid
Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.
We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.
We are currently looking for Customer Support Specialists (f / m / d) to join our Team!
What you will do
- Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
- Being our customers voice by sharing their feedback and reporting their issues
- Collaborating with our different teams and having direct impact to improve our Product
- Representing Vivid Money and build a trustful relationship with our customers
Requirements
Benefits
