Patient Services Specialist - Patient Scheduling

REPORTS TO:  Patient Services Department Manager

JOB SUMMARY: 

Vivida Dermatology is seeking a dynamic team player to join our Call Center department as a Patient Scheduling Specialist. The ideal candidate will bring their expertise in customer service, time management, appointment scheduling and have great attention to detail. Those with specialty clinic scheduling background are encouraged to apply.

KEY JOB RESPONSIBILITIES:

• Answering and scheduling appointment for 70-100 calls per day.
• Entering patient demographics accurately into the EMR system.
• Verifying referrals are in the system and current.
• Working in several computer applications at a time.
• Knowledge of general dermatology, surgery, and med spa services.
• Answer questions, schedule appointments and convey information to clinical team.
• Responding to patients via phone, text, or emails by the end of the business day, or directing to the appropriate department.
• Verify insurance is current and accepted by our providers.
• Cross training with Referrals and Insurance Verification Specialists.
• Other duties as assigned

REQUIRED EXPERIENCE/SKILLS:

• Medical Terminology. (Dermatology preferred)
• EMR knowledge (Helpful if familiar with EMA/ModMed)
• 1 years working in a medical call center setting
• Superior time management skills. 
• Excellent computer and phone skills are required for this role.
• Bilingual (Preferred)

EDUCATION REQUIREMENTS:

• High school diploma or equivalent required.

 **Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Vision: VIVIDA Dermatology will be recognized as the National leader in providing high quality, compassionate care to every procedural dermatology patient.

Mission: VIVIDA Dermatology provides exceptional care and state-of-the art treatments, giving our patients more confidence to face the future.

CORE VALUES

• Customer Service: Making every patient’s experience positive by having empathy and exceeding expectations.
• Integrity:  Being completely honest and taking responsibility for our actions, both good and bad.
• Respect:  Treating each other and patients as we would like to be treated.
• Happiness:  Having a positive attitude and being cheerful, even on bad or stressful days.
• Efficiency:  Performing each task in the most efficient, cost-effective way while maintaining high quality.