Service Ambassador - Part Time Weekends - Highview Hills

Schedule: Part-Time | Every other weekend | 3pm to 9pm

Join Vivie and help us create meaningful impact! As a Service Ambassador, you’ll be the welcoming face of our community, assisting residents, families, and visitors with inquiries and providing exceptional service at the front desk. We’re looking for a friendly, organized, and detail-oriented professional who thrives in a fast-paced and customer-focused environment.

At Vivie, we value our people and offer a competitive pay range of $16.00/hr. to $18.50/hr. (hourly non-exempt) based on experience, qualifications, and location. Our comprehensive benefits package includes health coverage, wellness programs, and growth opportunities.

Let’s grow together—apply now and discover the difference you can make at Vivie!

Vivie is an equal opportunity employer.

Scope

• Serve as the main point of contact for visitors, residents, family and staff within the community. This is done through phone, email, chat, and/or face to face interactions.
• Provide the highest standards of customer service in all interactions by following best practices and going above and beyond to satisfy the needs of those you serve.
• Provide a variety of daily administrative support and assist with special projects on a frequent basis for all departments.
  
  

Key Responsibilities

• Responsible for providing excellent customer service needed for quality care and services to all customers. Ensures that the customer experience is a primary focus of all actions.
• Greet and welcome visitors and staff to the building or over the phone. Serve as an information resource for residents, families, staff and guests by identifying needs and resolving questions. Answer and transfer incoming telephone calls in a courteous and professional manner. Determine the needs of customers in a prompt manner and direct their calls or needs and manages appropriately.
• Is easily accessible and provides prompt service.
• Responsible for discovering needs and helping log resident tickets and ensure timely resolution.
• Manage in-house resident accounts.
• Ensure confidentiality of all patient information while performing job duties and tasks.
• Perform a variety of duties, as assigned by Community Support Manager.
  
  

Education And Experience Required

• Requires a high school diploma, one year of experience working in an office or corporate setting, preferably in healthcare, or any equivalent combination of training, education and experience.
• Exceptional typing skills required and must be fluent in computer knowledge especially in Windows operating system and Microsoft Office (i.e. Publisher, Excel and Power Point). Must also have experience with various office equipment such as copy machines, multi-line phones, postage meter, fax machines, etc.
• Excellent verbal communication skills are required and an ability to work with confidential information.
• Often the first contact visitors have when calling or visiting the facility, therefore use of good judgment, tact, courtesy and patience is required.
• Represent Knute Nelson in a professional, business-like manner.
• Follow and abide by the HIPAA (Health Insurance Portability and Accountability Act) privacy policy as administered by Knute Nelson.
• Recognize the importance of customer service and strive each day to provide an exceptional experience for each person they serve. Know that all residents, patients, clients, families, volunteers and coworkers are all customers, and work to ensure that every interaction they have with them is positive.
• Must complete and pass a state required background study.
• Able to physically perform the duties required by the position.
• Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors.
  
  

Reports to: Community Support Manager