Collections Professional

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Who We’re Looking For

Collections Specialists utilize strong communication and negotiation skills to resolve delinquent customer balances. They represent the company with a high standard of professionalism to positively impact the Customer Experience. We are looking for individuals that are able to use conflict management and problem-solving skills to find a solution that benefits our customers and our company.

Position Details

• Training: Paid, Mandatory, Full-Time (4 weeks, Monday - Friday 8:00 AM - 4:30 PM)
• Available Shift: (Full-Time) Mon - Fri 9:00 AM - 5:30 PM
• Starting Pay: Base pay = $15.75/hr uncapped commission. (The average hourly rate of base commission = $19.50)
• We want you to grow with us! Potential to make up to $20.25/hr within your first year.
  
  

*Potential promotions and estimated compensation are dependent on performance and are not guaranteed.*

Essential Functions/Responsibilities

• Process and update customer payment methods.
• Reinstate customer accounts that have been disconnected due to non-payment.
• Assist customers in finding unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balance.
• Build and maintain a positive customer relationship in every interaction – manage all customer issues and escalations within the outlined scope.
• Engage with fellow employees to successfully identify problem areas and resolve urgent needs.
  
  

What Will Make You Successful

• Conflict Management skills and composure
• Quickly identify a customer’s needs and provide creative solutions to new problems
• World-class customer service and interpersonal skills
• Work in a fast-paced and goal-oriented environment
• Ability to work with multiple software applications and screens simultaneously
• Basic understanding and ability to process simple math daily
• Strong organizational, problem-solving, and troubleshooting skills with attention to detail
• Self-motivated while also able to perform in a team environment
• Computer Savvy (Ex. 40 WPM, ability to navigate different/new software).
  
  

Minimum Requirements

• Must be able to reliably commute daily to our Lindon, UT office
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
• Must be 18 years or older
  
  

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) Employer Match
• Employee Resource Groups
  
  

If you are a current employee, please notify your manager that you are applying prior to applying.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.