What are the responsibilities and job description for the IT Support Specialist position at VIVO?
VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. www.vivo-us.com
VIVO offers a robust benefits package including free health insurance for employees, a generous paid time off package and a fun and dynamic work culture.
The IT Support Specialist is responsible for assisting with the maintenance of the Company’s computer technology systems & software, as well as establishing protocols for computer usage.
Job responsibilities include:
In- House Technical Support
- Assist with installation and set-up of hardware/software
- Solve technical and applications problems
- Provide assistance to employees with system problems
- Assist with and conduct documentation for IT related matters (revised 24’)
- Documents and tracks all hardware
Network and Server Administrator
- Perform troubleshooting, repairs and data restoration
- Run New Infrastructure as needed
Software Support, Research and Consulting
- New software research and implementation
- Google Docs upkeep
- Provide ideas for automation and general process improvement
- Preserve and grow your knowledge of Google Workspace, Chrome OS, and Google Cloud Platform
