What are the responsibilities and job description for the Service Coordinator position at Vivreau?
Who we are :
At Vivreau North America, and our sister company Mavea, we have a clear vision and mission to deliver high-quality water in a sustainable, environmentally responsible, and health-promoting way. With over 15 years in North America and backed by our parent company Brita SE in Germany, we are poised to expand on our business across the continent.
Vivreau embraces this simple idea : local water can be transformed to be even better than the heavily marketed bottled stuff, and at a tiny fraction of the footprint. Vivreau dispensers provide delicious, micro-filtered still, sparkling, and hot water without the need for plastic bottles or cans, making us a key partner to the Fortune 500, premium hospitality providers and healthcare. Vivreau’s Professional Filters are prevalent in coffee shops and cafes North America-wide, ensuring perfectly balanced ingredient water for coffee, espresso, tea, and combi-steam ovens. Together with our sister company Mavea, which is geared to the consumer market, we have kept billions of plastic bottles out of the landfall.
We are making a difference in the world and are looking for value-focused people to join us!
Currently, we’re looking for a Service Coordinator to join our service team.
The Role :
The Service Coordinator at Vivreau is responsible for managing and coordinating service operations to ensure the efficient and timely delivery of maintenance, and repair services for Vivreau water dispensers.
Main Responsibilities :
Service Scheduling :
- Schedule and coordinate service appointments for planned maintenance, and repair of Vivreau water dispensers.
- Ensure efficient allocation of service technicians to meet customer needs and optimize service delivery.
Customer Communication :
Remote Product / Technical Support :
Administrative Support :
Performance Tracking :
Inventory Management :
Quality Assurance :
Continuous Improvement :
Essential Skills :
What you can expect from us :
We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit both their cover letter and resume.
