What are the responsibilities and job description for the Customer Service Representative position at Viwinco Brand?
Job Summary:
We have an exciting opportunity for a Customer Service Representative. The ideal candidate will interact with customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on our products.
Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Requirements:
- High school diploma or equivalent.
- 1-3 years of experience in a manufacturing environment
- Customer service experience
- Some experience with the product or service preferred, but not required
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills (MS office, etc) with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Extensive phone contact, problem solving and general clerical experience are required.
- Strong attention to detail, organized, and professional.
What we have to offer:
- A family owned business with a friendly and supportive management team with a focus on its employees!
- Discretionary bonuses for attendance, performance, and employee referrals
- Low-deductible insurance programs for you and your family
- A generous company-sponsored 401(k) matching program.
- Generous paid time off and 13 paid holidays
- Paid Parental Leave for the birth of a child, adoption, or introduction of a foster child into a home
- Education and professional development reimbursement programs
