What are the responsibilities and job description for the Field Service Technician position at Viwinco Brand?
Viwinco is searching for a Field Service Technician to join our organization! This role will be responsible for assisting in diagnosing and resolving field related service issues while working as a team to ensure we are providing exceptional service and repair to our customers.
To be a successful team member at Viwinco requires the incumbent to steward and exemplify our three foundational tenets focusing on Employee Well-Being, Customer Focus, and Daily Improvement so our organization can meet its mission to Be the BEST.
Responsibilities:
- Participate and oversee service calls at different homeowner locations to repair and/or replace Viwinco windows.
- Ensure the customer is completely satisfied with their Viwinco windows and patio doors.
- Ensure replacement parts are the correct size before performing a service.
- Review the operation and maintenance of the repaired window and answer any questions the customer may have.
- Ensure all windows are in proper working condition before leaving the facility.
- Responsible for the safe handling of the service vans and promptly reporting any mechanical problems that arise.
- Maintains an appropriate stock level of parts in the service van.
- Resolve service calls accurately and efficiently.
- Responsible for daily maintenance of service van (ie: oil changes, inspections, brakes & tires)
- Partner with other Service Technician, Service Manager and other members of the Customer Service Team to ensure complete customer satisfaction.
- Complete, accurate, and timely submission of all paperwork.
- Require occasional overnight stays (25%)
- Must maintain a professional and courteous attitude.
- Performs all other responsibilities as assigned by management.
Requirements:
- At least 1-2 years' experience in a finish carpentry industry
- Proficient in basic repair/service of patio doors and windows
- Valid Driver’s License
- Excellent verbal and written communication skills
- Highly organized and ability to take feedback
- Ability to comprehend complex issues
- Highly organized and the ability to reflect empathy to customers while completing a service job
- Strong understanding of customer service and first call resolution
What we have to offer include:
- A family owned business with a friendly and supportive management team with a focus on its employees!
- Discretionary bonuses for attendance, performance, and employee referrals
- Low-deductible insurance programs for you and your family
- A generous company-sponsored 401(k) matching program.
- Five days of sick time and up to 4-weeks of vacation time, prorated at the time of start
- 13 paid holidays
- Four weeks of Paid Parental Leave for the birth of a child, adoption, or introduction of a foster child into a home
- Education and professional development reimbursement programs
