Instructional Specialist

Job Description:

The Consultant will work with the Child Support Program Operational Procedures and Training Process

augmenting current program resources by providing technical assistance and consultation services in support

of the development and revision of instructor-led and computer-based training, and other work related to

updating the Program's instructional material.

This position will work and coordinate with agency executive and managing sponsors, technical and functional

staff, contractors, and Program operational and support processes.

Required experience:

• Minimum of three years of experience developing instructor-led and computer-based training.

• Experience writing technical instructions.

• Minimum of three years of experience working with Articulate Storyline 360.

• Experience creating eLearning videos.

Preferred Experience:

• Experience with knowledge base software.

• Experience with Adobe Creative Cloud.

Required Duties and Responsibilities:

• Develop and revise instructor-led and computer-based training using a variety of instructional

methods.

• Create and edit content for work instructions (user guides).

• Conduct research and analysis to evaluate system and procedural changes and their impact to

instructional materials.

• Coordinate activities with operational and support processes and the OPT unit team members to

ensure documents are accurately and timely created or revised.

• Coordinate review and approval of training documents with the team leads, Revenue Program

Administrators, operational processes, and Program senior management.

• Identify key information from subject matter experts, existing procedures, work instructions and

training materials, course evaluations and feedback documents to create or revise easily

understood, engaging instructional material.

• Demonstrate proficiency in the appropriate use of grammar, punctuation, spelling, plain language,

and logical content flow to develop creative course content.

• Follow Department and Operational Procedures and Training unit standards for the development,

review, and approval of instructional material.

• Demonstrate proficiency in the use of training development applications to include but not limited

to Power Point and Articulate Storyline 360.

• Create measurable course objectives, meaningful course interactions and quizzes that align with

those objectives.

• Provide quality assurance and technical assistance in the development and revision of

instructional materials.

• Follow established plans and processes. Provide recommendations for updates as requested.

• Attend and document meetings related to assigned projects. Schedule and lead meetings and

provide agendas, presentations and minutes as requested.

• Convey project information to Child Support Program staff, contractors and other partners as

requested, to include sharing specific skills and unique knowledge required to develop instructional

material for the Child Support Program