Senior EUC (End-User Computing) Manager

Job Title: Senior EUC (End-User Computing) Manager
Location: Durham, NC (Onsite)
Employment Type: (Full-time or contract)
Duration: Long Term
About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.
Job Description:
Job Summary:
We are seeking an experienced Senior EUC (End-User Computing) Manager to lead and manage enterprise-level desktop and laptop services in a services-based organization. The role involves overseeing the supply chain management (SCM) of end-user devices, coordinating with vendors, and ensuring seamless IT support for end-user computing infrastructure. The ideal candidate will have a strong technical background, vendor management experience, and expertise in IT service delivery.
Key Responsibilities:

• End-User Computing Management: Oversee and manage the desktop and laptop environment, ensuring efficient deployment, maintenance, and support.
• Supply Chain Coordination: Work closely with the SCM team to manage inventory, procurement, and distribution of end-user computing devices.
• Vendor Management: Coordinate with vendors and service providers for procurement, maintenance, and support services.
• IT Service Delivery: Ensure adherence to SLAs and ITIL processes to deliver high-quality EUC services.
• Security & Compliance: Ensure compliance with IT security policies, software licensing, and regulatory requirements.
• Process Improvement: Continuously improve EUC processes, automation, and service efficiency.
• Stakeholder Collaboration: Partner with internal IT teams, procurement, and business units to optimize EUC solutions.
• Incident & Problem Management: Monitor and resolve issues related to end-user devices, working closely with IT support teams.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 8 years of experience in EUC management, IT service delivery, or IT operations.
• Strong knowledge of desktop/laptop hardware, OS (Windows/macOS), software deployment, and endpoint security.
• Experience in vendor management and procurement coordination.
• Familiarity with ITIL frameworks and ITSM tools.
• Strong leadership, problem-solving, and communication skills.
• Experience in a services-based company is preferred.

Preferred Skills:

• Knowledge of MDM (Mobile Device Management) solutions, SCCM, and endpoint management tools.
• Understanding of cloud-based EUC solutions (VDI, DaaS, etc.).
• Experience in asset lifecycle management and cost optimization for EUC.