What are the responsibilities and job description for the ServiceNow CMDB Specialist position at VLink Inc.?
Job Description
Job Description
Job Title : ServiceNow CMDB Specialist
Location : Charlotte, NC / Dallas, TX / North Brunswick, NJ (Hybrid)
Employment Type : Contract
Duration : 12 Months
About VLink : Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.
Role Overview :
We seek a highly skilled ServiceNow CMDB Engineer with expertise in ServiceNow Core to manage and enhance our Configuration Management Database (CMDB) and IT Service Management (ITSM) processes. The ideal candidate will design, implement, and maintain the CMDB to ensure accurate and reliable asset and configuration data.
Key Responsibilities :
- CMDB Management : Develop, maintain, and enhance the ServiceNow Configuration Management Database (CMDB) to ensure accuracy, completeness, and compliance with ITSM best practices.
- Discovery & Integration : Configure and manage ServiceNow Discovery , Integrations , and Import Sets to automate asset and configuration item (CI) updates.
- Service Mapping : Design and implement Service Mapping strategies to provide accurate service relationships and dependencies.
- Data Governance : Establish CMDB governance policies , data quality controls, reconciliation, and normalization processes.
- Incident & Change Management Support : Ensure CMDB data supports Incident, Change, and Problem Management workflows effectively.
- Custom Development : Configure ServiceNow Core Modules (ITSM, ITOM, ITAM) and develop custom scripts, business rules, and workflows.
- Stakeholder Collaboration : Work closely with IT teams, system owners, and business units to ensure CMDB meets organizational needs.
- Compliance & Auditing : Implement compliance checks, audits , and reporting dashboards for monitoring data integrity
- Performance Optimization : Optimize CMDB performance by maintaining efficient data structures, automation, and integrations .
Required Skills & Qualifications :
ServiceNow Certified System Administrator (CSA)
Preferred Skills :
Hands-on experience with Performance Analytics & CMDB Query Builder
About VLink : Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.
Employment Practices :
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.
