Collections Specialist II

VLS Environmental Solutions, LLC, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40 locations across North America.

Waste Services

VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration.

Railcar Services

VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance.

Marine Services

VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products.

Job Summary

Job Description Overview

As an experienced and motivated Collections Specialist, your primary function is to review accounts while working with clients to resolve inconsistencies. This role requires someone with the ability to balance between maintaining trustworthy relationships and guaranteeing receipt of timely payments. The ideal candidate will possess outstanding communication and negotiation skills. This position will interact with all levels of employees as well as customers on a regular basis.

Responsibilities

• Contact customers to obtain or communicate account information for collections
• Review data and other information relevant to billings and collections for purposes of collecting on outstanding invoices
• Manage and coordinate outgoing mailings to customers including statements and invoices
• Maintain electronic collection notes for each customer account
• Identify and resolve discrepancies with cash applications
• Work with team members at facilities to resolve billing issues with customers
• Prepare credit/ debit memos with supporting documentation for customer accounts
• Generate and provide weekly outstanding A/R reports to management
• Maintain customer account master information
• Request tax exempt certificates from as needed
• Request credit information as needed
• Data Entry and scanning

Desired Skills

• Professional demeanor
• Experience with business to business collections
• Communicates clearly, both written and verbal
• Willing to build and maintain long-term relationships with the customers
• Understanding of accounting processes and principles; specifically Accounts Receivable
• Ability and desire to work independently, efficiently, and productively in a multi-task environment daily with minimal supervision
• Demonstrate ability to effectively work with all levels within the company, including executive management
• Ability to identify and analyze problems using sound judgement and recommend solutions to effectively resolve challenges
• Exceptional interpersonal, organizational, and time management skills

Qualifications

• HS Diploma, some college preferred
• 5 years of collections experience
• Proficiency working with MS Office with focus in Excel, Microsoft Dynamics/ GP, and CRM

What's in it for you!

At VLS our employees are the core of our business. As such, we value our employees' physical, mental, and financial wellbeing by providing first class, high value benefits and resources that are centered around a proper work-life balance.

Physical and Mental Wellbeing: VLS is committed to supporting our employees' physical and mental health by providing:

Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.

Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) -- Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.

Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.

Employee Assistance Program -- 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.

Telemedicine -- All employees and dependents receive free virtual visits by licensed practitioners any time, any day...including holidays!

Financial and Retirement Planning: At VLS we offer the following to assist our employees with planning around their finances and saving for retirement:

401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.

Life and Disability Insurance -- Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.

Voluntary Life Protection Plans -- Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.

Rewards and Recognition Programs -- We celebrate our employees! From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.

Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.

Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.