What are the responsibilities and job description for the Customer Support Agent position at VM Long Beach?
Victoriam Management is looking to fill a full time Customer Support Agent within our rapidly expanding field division. This is a great opportunity for someone looking to gain experience in customer support, client management, sales and marketing.
Core Responsibilities:
- Engage with prospective customers through on-site community based outreach events
- Represent our clients throughout the community, maintaining a positive image and brand name
- Enroll eligible customers into service plans
- Explain all eligibility requirements, service options and plans to customers, as well as answer any questions or concerns they may have
- Assist in the planning and execution of community based enrollment campaigns.
- Implement strategies to optimize campaign effectiveness.
- Monitor and track all daily sales and statistics
- Work closely with cross-functional teams, including sales, HR and finance
- Participate in continued training opportunities
- Implement strategies for customer retention and loyalty.
Preferred Skills:
- High-school diploma or equivalent
- Prior experience in customer service, hospitality, retail, or similar field preferred
- Experience with giving presentations or public speaking a plus
- Time management and organizational skills
- Comfortable thinking independently and problem solving as needed
WHAT TO KNOW
- Schedule: This is a full-time position, Monday-Friday Saturday mornings.
- Individual mentoring and career development assistance from senior management
- Opportunities for advancement within the company
- A fun and collaborative team environment
- This position REQUIRES local travel. You must be able to meet at our office in Long Beach Monday-Friday
#LI-Onsite
Salary : $49,000 - $59,000
