On-Site Service Specialist

Summary

On a day to day basis this person will be responsible for

Providing customer service support and delivery of supplies to a fleet of copier/printer across hospital campus.

We need someone with Customer Facing experience, basic PC technical skills.

They will be Walking around campus to deliver supplies, lifting printers that are less than 50 pounds, small amount of standing.

They will be required to drive their own personal vehicle. Mileage and parking reimbursement.

***Shift timings***

8:00 AM to 5:00 PM (Mon to Fri)

Requirements

• Requires high school diploma or GED and1-2 years of related work experience.

• Some related copy job experience is preferred.

• May require valid driver’s license and minimum levels of auto insurance coverage per client.

• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

• Working knowledge of copier and other related equipment and repair is preferred.

• Requires knowledge and understanding of shipping/receiving procedures.

• Basis electronics knowledge is preferred.

• Possesses ability to work independently and flexibly to complete projects.

• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.

• Possesses ability to comprehend instructions concerning mail delivery.

• Possesses troubleshooting and problem solving skills.

• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.

• Possesses excellent customer relations skills and excellent verbal communication skills.

Responsibilities

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.

Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc.

May performs various building support functions related to meeting set ups and light maintenance.

Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist.

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

• Runs high volume/production copy machines and performs binding and finishing work.

• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

• Perform basic equipment troubleshooting and escalate calls to technicians.

• Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc.).

• Performs duties of scanning and /or imaging documents.

• May perform Reception services on temporary/occasional basis.

• Maintains records for management reports and inventories of supplies needed.

• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

• Calculates charges for jobs performed and maintains logs and may generate reports.

• Responds to and coordinates all service calls required by customer.

• May perform filing duties in conjunction with specific customer requests.

• Delivers completed jobs to pre-determined customer locations within and outside of the site.

• Maintains daily meter and service logs.

• May travel between customer’s buildings.

• Answers customer questions regarding status or feasibility of job requests.

• Ensures upkeep of convenience copier areas by keeping neat and well stocked.

• Performs duties related to the shipping of materials.

• Performs duties related to the receiving of materials.

• May perform meeting room and conference room set ups.

• May perform building occupant moves within assigned facilities.

• May perform light maintenance, and cleaning duties as assigned.

• May occasionally perform shipping, receiving and dock work in a mailroom type environment.

• May require periodic overtime on nights and weekends, including off-hour emergency response.

• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

• Uses all copier equipment, calculator, fax machine, postage meter and some PC.

• Performs filing duties, which may include ‘purging’ and archiving old documents.

• Understanding of client Services Portfolio & Technology.

• Ensures data for client MOR, SPG and job logs are captured.

• Performs other duties as assigned.

Skills

• Mail Processing
• Basic Computer Skills

Job Type: Contract

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Morning shift

Education:

• High school or equivalent (Preferred)

Experience:

• Data Entry: 3 years (Preferred)
• Data management: 3 years (Preferred)
• Operating document image handling software: 3 years (Preferred)
• handling incoming and outgoing mail/faxes: 3 years (Preferred)
• shipping and receiving: 3 years (Preferred)
• On-Site Service Specialist: 3 years (Preferred)
• Print production: 3 years (Preferred)
• meeting room and conference room set up: 3 years (Required)
• print/copy work: 3 years (Required)
• mailroom: 3 years (Preferred)
• File Clerk: 3 years (Preferred)
• Mail Processing: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $21