On-Site Service Specialist

Summary

This role will take place from 9:30AM - 6PM and is considered the "Closer"

This person will be working with a team for the majority of the day and then they will finish out the last hour or two independently.

Candidates should have experience with PDFs, Excel, Word, and Binding/Tab jobs.

This role will require sorting through the office mail and scanning it, so attention to detail is important.

The manager is looking for someone who is adaptable and willing to cross-train in other areas so that they can provide coverage with conference room set-up, coffee set-up, and reception.

***Shift timings***

9:30 AM to 6:00 PM (Mon to Fri)

Temp to Engage

Requirements

QUALIFICATIONS (Education, Experience and Certifications)

Typically Required: -

Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field.

Some related copy job experience is preferred.

May require valid driver’s license and minimum levels of auto insurance coverage per Client's policy.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent customer service skills

Good PC skills

Good organizational skills and ability to prioritize

Mathematical and filing skills

Ability to use office machines and technical equipment

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Work assignments are diversified.

Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs.

Walking between buildings may be necessary.

Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

Responsibilities

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.

Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc.

May performs various building support functions related to meeting set ups and light maintenance.

Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist.

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

• Runs high volume/production copy machines and performs binding and finishing work.

• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

• Perform basic equipment troubleshooting and escalate calls to technicians.

• Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc.).

• Performs duties of scanning and /or imaging documents.

• May perform Reception services on temporary/occasional basis.

• Maintains records for management reports and inventories of supplies needed.

• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

• Calculates charges for jobs performed and maintains logs and may generate reports.

• Responds to and coordinates all service calls required by customer.

• May perform filing duties in conjunction with specific customer requests.

• Delivers completed jobs to pre-determined customer locations within and outside of the site.

• Maintains daily meter and service logs.

• May travel between customer’s buildings.

• Answers customer questions regarding status or feasibility of job requests.

• Ensures upkeep of convenience copier areas by keeping neat and well stocked.

• Performs duties related to the shipping of materials.

• Performs duties related to the receiving of materials.

• May perform meeting room and conference room set ups.

• May perform building occupant moves within assigned facilities.

• May perform light maintenance, and cleaning duties as assigned.

• May occasionally perform shipping, receiving and dock work in a mailroom type environment.

• May require periodic overtime on nights and weekends, including off-hour emergency response.

• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

• Uses all copier equipment, calculator, fax machine, postage meter and some PC.

• Performs filing duties, which may include ‘purging’ and archiving old documents.

• Understanding of client Services Portfolio & Technology.

• Ensures data for client MOR, SPG and job logs are captured.

• Performs other duties as assigned.

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Morning shift

Education:

• High school or equivalent (Preferred)

Experience:

• Data Entry: 3 years (Preferred)
• mail sorting: 3 years (Preferred)
• Data management: 3 years (Preferred)
• Operating document image handling software: 3 years (Preferred)
• meeting room and conference room set up: 3 years (Preferred)
• handling incoming and outgoing mail/faxes: 3 years (Preferred)
• shipping and receiving: 3 years (Preferred)
• high volume document imaging systems: 3 years (Preferred)
• On-Site Service Specialist: 3 years (Preferred)
• Print production: 3 years (Preferred)
• binding, laminating: 3 years (Preferred)
• print/copy work: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $20