What are the responsibilities and job description for the Community Manager - Freelance Job at VML South Africa in New York position at VML South Africa?
Community Manager
Location : Various / Hybrid / Remote
Type of position : Freelance
Division : Marketing
Reports to : Head of Community Management
About VML
In 2024 Wunderman Thompson and VMLY&R merged to create VML, the world’s largest creative agency. We combine brand experience, customer experience, and commerce to create connected brands and drive growth. VML is celebrated for its innovative and award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Intel, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's among others.
ROLE & RESPONSIBILITY
- We’re looking for a Community Manager to work on a major Tech Brand to build and retain engagement across our social channels focusing on B2B engagement across Instagram, TikTok, LinkedIn, and other Social Channels.
- You will have exceptional oral and written communication skills and be able to develop engaging content. You should have the ability to moderate online and offline conversations with our community as well as act as the face and voice of the brand and manage all community communications.
- Setting and implementing social media and communication campaigns to align with marketing strategies.
- Understanding and implementing the brand POV while confidently responding and connecting with followers.
- Being proactive and seeking out new and unique opportunities for the brand to connect with customers and creators.
- Working with the creative team to provide engaging text, image, and video content for social media accounts.
- Monitoring and reporting on feedback and online reviews.
- Coordinating with relevant departments and teams to ensure brand consistency.
- Liaising with brand departments to stay updated on new products and features.
- Building and managing relationships with stakeholders both internally and externally.
- Stay up-to-date with digital technology trends.
- Experience launching initiatives (e.g., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter).
- Ability to identify and track relevant community metrics (e.g., repeat attendance at events).
- Excellent verbal communication skills.
- Excellent writing skills.
- Hands-on experience with social media management for brands.
- Ability to interpret website traffic and online customer engagement metrics.
- Knowledge of online marketing and marketing channels.
- Attention to detail and ability to multitask.
SUCCESS CRITERIA
THE IDEAL CANDIDATE
VML is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
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