Account Coordinator

Job Title: Account Coordinator - Coupon Operations

Reports To: Account Supervisor

FLSA Status: Full Time - Salaried, Exempt

Location: Cincinnati, OH

Who Is Pep

pep started with 7 employees, a borrowed conference room, and an idea to fill a void in the marketing services space. Today we've grown to over 200 people and we are an industry leader in consumer activation, serving some of the top Fortune 500 companies. We've managed over $5 billion in marketing spend for over 750 brands and pride ourselves on a client retention rate of 98%.

Our company has evolved since we started 18 years ago, but there is one thing that has remained a constant. at pep, we put people first. Our core values of accountability, excellence, ingenuity, people, and tenacity guide our interactions, decisions, and drive our culture. We are committed to maintaining an inclusive environment where every member of our team feels seen, cared for, and has the support they need to thrive. And our tremendous growth provides our people with many new career and development opportunities along with the flexibility to pursue their professional goals.

We're looking for teammates who are driven, eager to learn, agile, positive, and client focused to join and contribute to our team. We enjoy a hybrid work model and competitive salary based on experience. If this sounds like you and you want to be a part of something special, then click below to apply.

At Pep We Value Our Team And Offer

• Generous Time Off
• Robust Health and Wellness Plan
• Family Support
• Mentorship Program
• 401K Match
• Role Autonomy
  
  

Summary Of Position

The Account Coordinator is responsible for carrying out billing departmental objectives. The essential duties and responsibilities include the following.

Key Responsibilities And Attributes

• Requests/Track Purchase Orders for client services teams
• Data Entry
• Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing tracker
• Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment
• Reviews client invoices for completeness and accuracy
• Collaborate with Account Executives to ensure campaign budgets are accurately reconciled at the close of each project
• Verify that all invoice numbers are properly tracked and aligned with the terms of the agreed-upon contract. Partner with Account Executives to resolve any discrepancies
• Assist in preparing detailed billing actuals reports for clients
• Follows up internally and externally with division staff/management to resolve identified discrepancies
• May gather and summarize supplemental billing information to accommodate customer billing requirements
• Escalates issues with appropriate client contacts
• Performs weekly job audits
• Confirms invoices actuals post campaign
• Other duties assigned as needed
• Supports client account administrative tasks related to marketing campaigns
  
  

Knowledge/Skills Preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A successful candidate will have the following skills:

• Preferred, but not required: Bachelors in Finance or Marketing with a 2.8 GPA from four-year college or university; or Minimum 18 months of applicable business experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as operate internal, online systems
• Ability to write routine reports and correspondence
• Ability to be client facing
• Ability to mentor, grow and work harmoniously as part of a larger team
• Ability to do intermediate-level math (calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages)
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to problem solve
• Effectively utilizes staff including delegating as appropriate
• Ability to manage healthy business processes
• To perform this job successfully, an individual should have experience in Microsoft Outlook, Word, Power Point, and Excel. Typing skills should be a minimum of 55 wpm
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• pep provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, pep complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  
  

pep expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of pep's employees to perform their job duties may result in discipline up to and including discharge.