Associate Director

Job Title: Associate Director

Reports To: Sr. Vice President, Client Operations

FLSA Status: Full Time - Salaried, Exempt

Location: Cincinnati, OH

Who Is Pep

When smart business, a drive for success, and a family atmosphere combine, you get pep! At pep, we help deliver the strategy for brands worldwide - seamlessly managing all the details so that marketers can stay focused on their big picture. Through our expertise in marketing operations, we help execute our clients' marketing campaigns more effectively than anyone else in the world. We know that sourcing is essential to brand success as well, so we've become experts in leveraging scale and spend to save our clients' time and money. We're not all talk - our results back us up too! To date, we've managed campaigns for over 750 brands, delivering an average of 21% savings on over $5 billion in marketing spend. Our success also pays it forward to our employees by allowing us to offer paid parental leave, work-life flexibility, and remote working opportunities to name a few. Want to be a part of something original? Check out our growing team and join us!

Summary Of Position

The Associate Director is responsible for leading client gameplans focused on relationship advocacy, business retention efforts, and growth. As an Associate Director, several Account Supervisors with corresponding teams will report to you. Together, you will lead the collective group to deliver executional excellence, stewardship, cost savings, agility, and innovation to your clients. Strong leadership, communication, presentation, collaboration, and problem-solving skills are needed. Ideal candidates will understand today's consumer promotions landscape, be goal oriented and self-motivated, have an aptitude for business development, and thrive in environments that are fast-paced and dynamic!

Key Responsibilities

Client Leadership

• Oversee all client initiatives for your assigned categories and ensure executional excellence from your team
• Develop and grow key client relationships in Marketing, Finance, and Purchasing; be a resource for solving problems
• Deliver strong metric performance from your team in areas such as: customer-satisfaction, cost savings, error reduction, retention, audit compliance, and file closure
• Share best practices, insights, and ways to improve current processes to your clients regularly
• Proactively understand your clients' pain points and deliver new capabilities and innovative ideas to support them
• Create, present and attend key client meetings as necessary (i.e. Category Business Reviews)
• Establish growth targets for your assigned categories and monitor results
• Lead proposals and contract negotiations
• Assist with new business and new scope start-ups as necessary
  
  

Team Leadership

• Establish and maintain bi-weekly 1:1 meetings with each direct report in order to provide supervision, continual feedback, coaching, and career guidance
• Review, monitor and report on Work & Development Plan for each direct report
• Conduct salary reviews and approve time off requests for each direct report
• Help team troubleshoot internal and external issues
• Direct team on scope and other client driven guidelines
• Advise on workload distribution for the teams you oversee and drive efficiencies
• Oversee hiring process and make personnel decisions
• Develop new processes & conduct training as necessary
• Establish and maintain bi-annual 1:1 meetings with indirect reports to solicit Account Supervisor feedback and provide career guidance
  
  

Expectations

• Occasional travel
• Servant leadership
• Assignments are completed on-time and you can be counted on to follow through
• Model the way for your team
• Support and implement all company decisions and policies
• Build strong relationships internally and effectively collaborate with other departments and client teams
• Understand internal systems and reporting capabilities to provide meaningful data & insights to your team and clients and to help with decision making
• Actively help lead the entire organization
• Develop future leaders: mentor, coach, teach and encourage your team and others to develop their leadership skills
  
  

Knowledge/Skills Preferred:

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A successful candidate will have the following:

• 5 years of experience in the marketing industry and a 4-year bachelor's degree preferred but not required
• Team leadership and client facing experience
• Ability to do intermediate-level math (calculate figures and amounts such as discounts, interest, commissions, and percentages)
• Experience in Microsoft Outlook, Word, Power Point, and Excel and typing skills should be a minimum of 55 wpm
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as operate internal, online systems
• Ability to write routine reports and correspondence
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to utilize your team including delegating as appropriate
• Ability to manage healthy business processes
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• pep provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, pep complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  
  

pep expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of pep's employees to perform their job duties may result in discipline up to and including discharge.