What are the responsibilities and job description for the Community Manager - Freelance position at VML?
Who We Are :
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150 offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Community Manager
Location : Various / Hybrid / Remote
Type of position : Freelance
Division / Marketing
Reports to : Head of Community Management
About VML
In 2024 Wunderman Thompson and VMLY&R merged to create VML, the world's largest creative agency. We combine brand experience, customer experience, and commerce to create connected brands and drive growth. VML is celebrated for its innovative and award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Intel, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's among others. The agency is recognized by the Forrester Wave™ Reports, which named WPP as a "Leader" in Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. As the world's most advanced creative company, VML's global network is powered by over 30,000 talented people across 60-plus markets, with principal offices in Kansas City, New York, Atlanta, Detroit, Chicago, Seattle, London, São Paulo, Shanghai, Singapore, and Sydney to name just a few.
ROLE & RESPONSIBILITYWe're looking for a Community Manager to work on a major Tech Brand- (Freelance - W2 on VML Payroll- no 1099 IC's or 3rd party candidates will be considered at this time) to build and retain engagement across our social channels focusing on B2B engagement across Instagram, TikTok, LinkedIn and other Social Channels.You will have exceptional oral and written communication skills and able to develop engaging content. You should have the ability to moderate online and offline conversations with our community as well as acting as the face and voice of the brand and manage all community communications.Setting and implementing social media and communication campaigns to align with marketing strategiesUnderstanding and implementing the brand pov while confidently responding and connecting with followers.Being proactive and seeking out new and unique opportunities for the brand to connect with customers and creators.Working with the creative team to provide engaging text, image and video content for social media accountsMonitoring and reporting on feedback and online reviewsCoordinating with relevant departments and teams to ensure brand consistencyLiaising with brand departments to stay updated on new products and featuresBuilding and managing relationships with stakeholders both internally and externallyStay up-to-date with digital technology trendsExperience launching initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)Ability to identify and track relevant community metrics (e.g. repeat attendance at events)Excellent verbal communication skillsExcellent writing skillsHands on experience with social media management for brandsAbility to interpret website traffic and online customer engagement metricsKnowledge of online marketing and marketing channelsAttention to detail and ability to multitaskSUCCESS CRITERIA
Within 1-2 years achieve double-digit top-line growth for prioritized existing client portfolio social media channel audiencesSocial media growth for your existing clients at company average or aboveTrackable contribution to social media pipeline generationAccurate and timely forecasting and reporting on activities and existing client social media channels and engagementsExperience working with social listening tools and content publishing toolsExperience with Sprinklr a plusPositive feedback from internal stakeholders and delivery organization on collaboration, communication and motivation abilities.THE IDEAL CANDIDATE
Will possess an entrepreneurial spirit, who thrives with a certain level of uncertainty and autonomy yet manages to navigate among multiple stakeholders (internally and externally) to secure structured and successful social media engagements and grow target audiences.Personality and approach : Collaborative, positive, result driven, energetic, self-driven, ethical, emphatic, robust, daring, executional (can do - get things done attitude)Strong communication, motivational and active listening skillsCulturally aligned with VML values, culture and guiding principles
VML is a WPP agency. For more information, please visit our website and follow VML on our social channels : Twitter, Facebook, LinkedIn, and Instagram.
VML is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
The compensation for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package. Click WPP Benefits for more details.
35-$45 USD
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
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Salary : $35 - $45
