Emergency Dispatcher - Part Time

If a fast-paced, exciting and rewarding career in a dynamic, thriving organization in the emergency medical services is something you are looking for, then VMSC EMS might be the place for you! The Communication Center is growing and seeking qualified individuals to join our team. We are looking for an applicant who seamlessly integrates with the Communication Center staff and management, is dedicated to and takes great pride in their work, and embodies VMSC’s core tenants of Loyalty, Humanity, and Mercy.

Position Type and Location:

· Part-time with potential to move to full-time

· Lansdale, Pennsylvania

Qualifications:

· A minimum of 1-3 years experience in emergency communications/dispatch OR 1-3 years minimum in emergency medical services or a related field (this includes but is not limited to: police, fire, ems, and/or military).

· The employee must be able to maintain composure and react quickly, calmly, and appropriately in emergency and high-stress situations.

· The employee is expected to have exceptional communication skills, including but not limited to: active listening, verbal and written communications, and the capability to speak clearly and distinctly, and a pleasant and professional demeanor during all in-person, telephone, and radio communications.

· Ability to multitask while handling multiple responsibilities such as radio traffic from multiple sources, phone calls, placement and monitoring of numerous vehicles, person-to-person communication, and computer documentation.

· Excellent computer skills, including but not limited to: Microsoft office products (Outlook, Word, Excel, and Teams), multiple computer-aided dispatch (CAD) systems, artificial intelligence (AI) programs, and radio dispatching systems.

· The ability to enter data into various systems quickly with high accuracy and exceptional documentation.

· Ability to gain knowledge and understanding of the company and Communication Center’s policies and procedures as well as the geography, roadways, and hospitals within the North Penn and Indian Valley communities.

· Willingness to establish professional, working relationships with the Communication Center team, VMSC officers and administrators, contracted facilities, mutual aid organizations, and the community.

Responsibilities:

· Responsible for receiving, prioritizing, and dispatching emergency and non-emergency dispatches and phone calls. This includes selecting the most appropriate unit based on service level, location, and availability, providing critical information, and communicating via telephone and/or radio system and monitoring each unit through the completion of each run.

· Verification of insurance plans and submission of prior authorization for non-emergent interfacility transports (IFT).

· Determining level of care needed for transport in adherence to company, local, state, and national protocols for medical equipment and medications.

· Meticulous and accurate documentation when entering information into call taking applications, computer-aided dispatch (CAD) system, in written reports, and when utilizing various other programs employed in the Communication Center.

· All communications internally and externally via telephone and/or radio communication are to be done with professionalism and with exceptional customer service.

· The employee will be an active participant in daily meetings with the off-going and incoming shift commanders and available ambulance crews, bringing any pertinent information to the attention of those involved. Pertinent information can include road closures, traffic accidents, construction, public activity, vehicle maintenance issues, public relations events, etc.

· The Communication Specialist will maintain the highest level of confidentiality whereas they are privileged with private, protected, and at times, highly sensitive information that is not to be disclosed to others outside of the organization and should only be discussed internally on an as-needed basis.

· The employee is not responsible for the supervision of other employees but may be asked to assist in training new hires once the employee has demonstrated mastery of their position.

· All responsibilities and duties should be performed with minimal direct supervision

· This position reports directly to the Communication Center Manager.

· This position encompasses in-house 911 dispatching as well as the dispatching for our interfacility transport (IFT) team. The employee will be cross trained in both positions and will be utilized in either capacity as needed to fulfill the needs of the Communication Center.

Physical and Sensory Requirements:

· Must be able to read, write, speak, and understand English

· Must be able to hear as it relates to normal conversation

· Must be able to see as it relates to general, near, far, color, and peripheral vision

· Must be comfortable with sitting for long periods of time, with opportunity to stand

· Must be able to occasionally lift and/or move up to twenty-five (25) pounds

Education:

· High school diploma or equivalent

· Must obtain certifications in First Aid and CPR within 1 year of hire and maintain certification

· Public Safety Telecommunicator Certification through APCO within 1 year of hire

· Completion of NIMS 100, 200, 700, and 800 within 1 year of hire

· Maintain certifications and continuing education requirements

Requirements:

· Working a rotational schedule which includes days and/or nights, weekends, and holidays

· A valid drivers license

· Passing background investigation including but not limited to: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigation (FBI) Criminal History Clearance, and the Office of the Inspector General (OIG).

· Pass urine drug screen testing for: amphetamine/methamphetamine, cocaine, codeine/morphine, and phencyclidine.

Miscellaneous Tasks:

· Assist with special projects and assignments as needed

· Provide support to other departments as needed

· Participate in company meetings and training sessions

· Perform general office duties

· Help organize company events and functions

· Maintain a clean and organized workspace

· Stay updated on industry trends and company policies

· Contribute to process improvements and efficiency initiatives

· Any other duties as assigned by the manager or the management team

Compensation:

· $24.00 hourly

About Us:

· VMSC Emergency Medical Services is a leading provider of 911 and transport services in the greater Philadelphia area. With a robust operation handling approximately 15,000 calls for services in 2023 and an anticipated substantial growth for 2024, VMSC serves as the primary 911 responder for ten municipal governments. Additionally, VMSC proudly serves as a dedicated transport provider for esteemed institutions such as Children’s Hospital of Philadelphia and Jefferson Health systems, while fulfilling federal contracts with Tobyhanna Army Depot. With a dedicated team of greater than 200 employees spanning various departments including 911 response, pediatric transport, tactical EMS, K9 search and rescue, communications, administration, and education, VMSC remains committed to delivering exceptional emergency medical care while accomplishing its mission of
“Redefining Community-First”.

***Submit a current resume, including work history, education, and/or certifications and licenses, if applicable, and 3 references (two professional and one personal, excluding family members).

Job Type: Part-time

Pay: From $27.00 per hour

Schedule:

• 12 hour shift
• Day shift
• Night shift

Application Question(s):

• Do you have police, fire, EMS, medical, and/or military background/experience?

Experience:

• Dispatching or EMS: 1 year (Required)

Ability to Commute:

• Lansdale, PA 19446 (Required)

Work Location: In person

Salary : $24 - $27