Information Technology System Administrator

Join Us in Transforming Lives Through Compassion, Innovation, and Professionalism.

Salary Range: $60,000 - $70,000 per year (commensurate with experience and certifications)

At VMSC, our IT infrastructure is vital to our 24/7 emergency services. We're seeking a hands-on IT Systems Administrator who will be directly responsible for maintaining and supporting our IT systems, ensuring our team are properly equipped to provide life-saving services to our communities.

Why Join VMSC?

At VMSC, our mission is: "Making a Difference: One day, One call, One Life at a Time." We envision a future where every life can be saved, touched, and transformed by our care through compassion, innovation, and professionalism.

Our values define who we are:

• Loyalty: We are dedicated to our community and each other, ensuring everyone receives 100% of our commitment.
• Humanity: We take a community-first approach, recognizing that everyone deserves the care they were promised.
• Mercy: We believe in giving back to the community, focusing on self-sacrifice, and delivering care regardless of personal cost.

By joining VMSC, you'll be part of a team that lives these values every day, making a tangible difference in people's lives.

Key Responsibilities

Systems Administration

• Directly manage Microsoft environments and Ubiquiti network systems.
• Hands-on maintenance of servers, networks, and hardware across all stations and vehicles.
• Establish and enforce IT standards to support seamless organizational growth.
• Collaborate with external vendors and service providers when necessary.
• Support the implementation of advanced medical technologies in line with our strategic objectives.

Technical Support

• Oversee the IT ticketing system and personally provide support to end-users.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Assist with installing and managing radios and MDTs in vehicles.
• Provide timely after-hours support as needed, with clear expectations on availability.
• Ensure technology enhances our ability to deliver patient-centric care excellence.

IT Planning and Coordination

• Participate in IT planning to support company growth and strategic objectives.
• Review IT expenses to ensure cost-effectiveness.
• Develop and maintain IT standards and documentation.
• Collaborate with departments to set IT goals and implement solutions.
• Provide training to staff on IT systems during orientation and as needed.
• Leverage data analytics and technology to drive decision-making and improve service delivery.

Cybersecurity Support

• Implement cybersecurity protocols in collaboration with our partner At-Bay.
• Conduct routine security updates and assist directly with assessments.
• Support compliance efforts with HIPAA and other regulations.
• Ensure data security aligns with our commitment to patient care and confidentiality.

Hands-On Role

This position is solely responsible for the day-to-day IT operations. You will be the go-to person for all technical support needs—directly fixing computers, troubleshooting issues, and implementing IT solutions. You'll play a critical role in advancing our technological capabilities, supporting our strategic objectives of innovation and data-driven operations.

Qualifications

Experience

• 2-3 years in hands-on IT support or systems administration.
• Experience with Microsoft environments and basic networking.
• Proven ability to independently troubleshoot and resolve technical issues.
• Familiarity with data analytics tools and technology integration is a plus.

Required Certifications

• CompTIA A
• CompTIA Network

Preferred Certifications (can be obtained after hire)

• CompTIA Security
• Microsoft 365 Fundamentals
• UniFi Certifications

Technical Skills

• Basic knowledge of operating systems and network management.
• Experience with hardware maintenance and troubleshooting.
• Understanding of data management systems and analytics tools.

Soft Skills

• Strong hands-on problem-solving abilities and attention to detail.
• Self-motivated with the ability to work independently.
• Excellent communication skills and ability to collaborate across departments.
• Alignment with our values of loyalty, humanity, and mercy.
• Willingness to provide after-hours support to our 24/7 operation during emergency IT issues as needed.

What We Offer

Competitive Salary

• $60,000 - $70,000 per year, based on experience and certifications.

Comprehensive Benefits

• Fully funded health and dental insurance with $0 copays and deductibles.
• Generous paid time off starting at 138 hours in the first year, plus 8 paid holidays.
• Short-term and long-term disability insurance at no cost.
• Life insurance at no cost.
• 401(k) retirement plan with company match.

Professional Development

• Support for obtaining additional certifications, including exam fees and study resources.
• Opportunities for training and career advancement as the organization grows.
• Potential for future team leadership roles as we expand our IT department.
• Be part of a culture that values innovation, continuous improvement, and professional growth.

Impactful Work

• Be the key individual responsible for our IT infrastructure.
• Directly contribute to the efficiency and effectiveness of our operations through hands-on work.
• Work in a mission-driven environment where your efforts support life-saving services.
• Help advance our strategic objectives, including data-driven decision-making and technology integration.

Company Culture and Values

At VMSC, we're more than just coworkers—we're a team committed to serving our community with excellence. Our values guide everything we do:

• Loyalty: Dedicated to our community and each other.
• Humanity: Community-first approach in all our actions.
• Mercy: Selfless service regardless of personal cost.

We are committed to:

• Patient-Centric Care Excellence: Delivering high-quality, patient-centered care by continuously enhancing our skills and adopting advanced medical technology.
• Community Integration and Engagement: Building trust and collaborative solutions through education, outreach, and partnerships.
• Innovation and Leadership in EMS: Fostering a culture of continuous improvement, innovation, and education.
• Data-Driven and Technology-Enhanced Operations: Leveraging data analytics and modern technology to drive decision-making and improve service delivery.

You'll work alongside professionals who are passionate about making a difference and supporting one another.

Workload and Support

While you'll be the sole IT professional on staff, we understand the importance of manageable workloads. We offer:

• External Support: Collaboration with external partners and vendors for specialized projects and support.
• Future Growth: As we expand, there's potential for team growth and leadership opportunities within the IT department.
• After-Hours Support: Clear expectations regarding after-hours availability, with efforts made to balance workloads and respect personal time.

About VMSC

VMSC has been a cornerstone in providing emergency medical services to our community for over 90 years. Guided by our mission, vision, and values, we are dedicated to innovation, compassion, and excellence in everything we do. Our strategic objectives focus on enhancing patient care, community engagement, operational sustainability, and technological advancement.