What are the responsibilities and job description for the Patient Services Representative(Bilingual Spanish) position at VNA Health Care?
Employee performs accurate registration, walk in and telephone scheduling functions, including demographic and visit screening registration procedures, as well as clerical and record keeping duties to assist in the creation of a high functioning, patient-focused clinic registration operation. Employee will be cross-trained to operate in a clinic and call center settings.
- Utilizing the AIDET communications framework, consistently uses a professional, courteous approach to facilitate communication with patients, Providers and third party intermediaries.
- Conducts client registration interview. Collects or confirms all necessary demographic, insurance, health, and financial information from customers at registration accurately entering it into EPIC
- Schedules appointments and records reason for visit on the patient notes in the scheduling software system.
- Informs patients of any preparation or special requirements for their appointments
- Provides travel directions to patients when necessary.
- Accurately identifies patient in EPIC, based on documentation requested and provided by patient.
- Verifies coverage and benefits thru on-line process at each visit.
- Accurately identifies, completes and scans all required forms including consents, screenings and insurance information.
- Identifies clinical and financial criteria that require involvement of case management team or Benefits Specialist.
- Resolves clinical scheduling conflicts to accommodate the needs of all involved parties
- Confirms patient’s payment sources utilizing on line systems; accurately interprets financial cues; provides patient with payment plan information or consults with a Team Lead, Benefits Specialist or Coordinator as needed.
- Responsible for explaining Health Center fee schedule to all clients and collection of fees based upon client income.
- Identifies deductibles, co-payments and outstanding balances according to policy communicating the amounts due to the patient and the payment expectations.
- Collects deductibles and co-payments according to policy and accurately posts payments to the patient’s account..
- Maintains a cash drawer and follows cash handling and end of day balancing procedures
- Responsible for recording client entrance and exit time using VNA’s enterprise software system.
- Maintains annual goals for registration and scheduling accuracy
- Understands and follows Health Center infection control policies.
- Translates or obtains language line assistance for clients and staff as requested.
- Initiates communication with supervisor to ensure an efficient use of available work time.
- Acquires a general knowledge of the workload and specialized knowledge of other job duties in the Health Center Revenue cycle through cross-training.
- Familiarizes and complies with all VNA policies and procedures.
- Meets standards of behavior expectations.
- Follows established guidelines for use and/or disclosure of protected health information. Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer immediately.
- Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.
- Other duties as assigned.
Compensation: Hourly Range: $20.00 - $21.87, depending on experience.
Shift Differential: $3.00 an hour for hours worked after 5:00 pm and any hours on a Saturday or Sunday.
Incentives: Earn up to $500.00 quarterly based upon meeting productivity goals.
Available Employee Benefits: Medical, Dental, Vision, STD, LTD, Life Insurance, Critical Illness and Personal Accident Insurance, 403b, PTO, Tuition Reimbursement.
- GED or High School Diploma required. Education as developed through the attainment of an AS degree or equivalent work experience in a medical office or Hospital in a similar role is preferred.
- Minimum of one year experience in medical office preferred.
- Electronic Medical Records experience preferred.
- Bilingual in Spanish/English as follows: Speaking – Required. Reading - Preferred. Written – Preferred.
- Ability to alphabetize and add/subtract/multiply and divide as necessary.
- Health policies and requirements met. (see Personnel Policies)
Essential Functions/Physical Requirements:
Salary : $20 - $22
