Demo

Residential Services Manager II

Voa Gny
New York, NY Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/17/2025

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV / AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent for the following position :

The Residential Services Manager II is responsible for day-to-day administrative functions of the program, Yardi administration, lease management, and front desk operation.

Location : 1150 Commonwealth Avenue, Bronx NY 10472

Minimum Qualifications :

  • Bachelor’s degree and three years of relevant work experience.

Residential Services Manager II Principal Responsibilities :

  • Manage the day-to-day office functions.
  • Supervise the front desk monitor and shift supervisor staff.
  • Work independently on special nonrecurring and ongoing projects.
  • Handle confidential and non-routine information and explain procedures.
  • Prepare statistical reports and ensure timely and accurate reporting to funders and executive office.
  • Track expenditures, invoices, and revenues. Maintain master inventory.
  • Manage front desk operations. Ensure proper documentation of client arrival and departure procedures.
  • Manage resident programs and maintain communication with clients.
  • Process lease agreements, rent letters, collections, and arrears reports on computerized tracking system.
  • Employees receive an exceptional benefits package including :

  • Medical
  • Vision
  • Prescription coverage
  • Life insurance
  • Educational Reimbursement Program (includes tuition and license / certification)
  • Paid Time Off which is accrued monthly and rolls over from year to year
  • VOA-Greater New York is an Equal Opportunity Employer / Vets / Disabled / Other Protected Categories. Apply today!

  • Job Family Program Services - Administration
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