What are the responsibilities and job description for the Lead Monitor Swing Shift position at Voala?
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs as well as drug and alcohol rehabilitation. Learn more at www.voala.org .
JOB SUMMARY AND PURPOSE
The Lead Monitor I will arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors, and employees. The Lead Monitor I shall provide Safety Training to the Monitor staff, and provide ongoing safety oversight. The Lead Monitor I performs Monitor duties on behalf of program clients / participants, as well as leading and training Monitors. Driving ability preferred.
DUTIES AND RESPONSIBILITIES
- Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
- Train Monitors in program operations, safety, and security expectations and procedures.
- Oversee operations for safety practices, provide ongoing safety leadership.
- SHELTER ENTRANCE MONITORING : The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
- BAG & PERSON SCREENING : Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
- Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc., walking the facility and making reports as needed.
- SHELTER SAFETY :
While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities.
Assists passengers in securing wheelchairs, car seats, and other mobility devices.
REQUIREMENTS :
EDUCATION :
EXPERIENCE :
PREFERRED QUALIFICATIONS :
Volunteers of America is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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