What are the responsibilities and job description for the IT Support Specialist (Buffalo, NY) position at VOCAL Technologies, Ltd.?
We are seeking a skilled and motivated IT Support Specialist to join our team. The ideal candidate will have a solid background in IT, a passion for troubleshooting, and a proactive approach to problem-solving. This role involves managing Linux and Windows systems, ensuring seamless system backups, and supporting the development of cutting-edge applications.
Responsibilities:
- Install, configure, and maintain Linux/Windows OS on a variety of systems, including Desktops, Laptops and Servers.
- Establish, coordinate, and validate system backups.
- Configure and manage user access to Linux/Windows systems.
- Scripting and automation of both Linux/Windows.
- Maintain multiple networks, including private engineering development network.
- Create, document and maintain procedures and methods.
- Manage Web, Email and other Internet facing services.
Required Qualifications:
- Bachelors/Associates degree information Technology, Computer Information Systems or related field.
- 3 years experience in IT in lieu of a Degree.
- You must have U.S. Citizenship and be eligible to obtain a U.S. Government granted security clearance.
Preferred Experience
- Networks (Firewall, Switch, Access Point) set up and troubleshooting.
- AWS cloud setup, configuration and management.
- Backup and Disaster Recovery.
- Familiar with Cybersecurity Maturity Model Certification (CMMC), NIST 800-171, FedRamp and other related frameworks.
- Expertise with the Linux operating systems (Centos 9 Stream, Ubuntu).
- Experience with Windows operating systems.
- Experience building and configuring virtual machines, containers, and container orchestration tools.
- Proven ability to perform root cause analysis on difficult technical issues, usually associated with new hardware or software products.
VOCAL Technologies is a design house dedicated to providing innovative solutions to our customers engineering problems. VOCAL has over 38 years of expertise in telecommunications engineering for the industrial, commercial and military/DoD markets with comprehensive product designs, system integration, and software and hardware engineering. Recent products and technologies include beamforming, cloud based communications systems, video surveillance, voice and data RF devices, secure government devices, lawful interception software, ATAs, VoIP clients and servers, medical devices, radios, embedded modems, T.38 fax, FoIP, MoIP, and RASoIP. Custom engineering designs range from turn-key solutions to complete designs including hardware, software and integration into finished products.
VOCAL is an equal opportunity employer that is committed to diversity and inclusion in the workplace. VOCAL does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. VOCAL makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Amherst, NY 14228 (Required)
Work Location: In person
Salary : $50,000 - $60,000