What are the responsibilities and job description for the Health Information Clerk position at Vocational Instruction Project?
Description
About Us:
VIP Community Services, a Federally Qualified Health Center, has been providing vital social services to The Bronx community since 1974. We serve approximately 25,000 clients & patients annually through various social service care programs.
Responsibilities:
- Verify, update, and maintain patient demographic and personal information.
- Gather and electronically file patient information accurately and confidentially.
- Retrieve and release medical records promptly and accurately.
- Assist providers and staff in accessing patient information for care and administrative purposes.
- Conduct audits of medical records to ensure compliance with regulations and internal policies.
- Provide exceptional customer service to patients and stakeholders regarding medical records inquiries.
Quality Assurance and Compliance:
- Conduct regular audits of medical records to ensure compliance with regulatory standards and internal policies.
- Identify and rectify discrepancies or errors in patient records, collaborating with relevant stakeholders to resolve issues promptly.
- Stay updated on changes in healthcare regulations and industry best practices related to health information management.
Customer Service and Communication:
- Provide exceptional customer service to patients, healthcare professionals, and other stakeholders regarding inquiries related to medical records and health information.
- Communicate effectively with internal departments, external agencies, and third-party vendors regarding medical record requests, releases, and related matters.
- Cover VIP’s Health Services’ front desk, as needed.
Competencies:
- Good organizational skills to handle multiple priorities while remaining professional and calm.
- Ability to work with many diverse people.
- Effective telephone skills.
- Strong level of confidentiality due to sensitivity of materials and information handled.
- Must be able to make suggestions on workflow or system efficiency and effectiveness.
- Ability to work independently and be self-directed and flexible.
- Ability to prioritize.
- Ability to perform functions with minimal supervision.
- Ability to work at a high-volume level of accuracy.
General Expectations:
- Be committed to the mission of VIP Community Services.
- Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the care team.
- Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families of VIP Community Services.
- Be punctual for scheduled work and use time appropriately.
- Perform duties in a conscientious, cooperative manner.
- Perform required amount of work in a timely fashion with a minimum of errors.
- Be neat and maintain a professional appearance.
- Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keep information concerning Practice Operations, patients, and employees confidential.
- This position requires compliance with Health Center’s compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.
Requirements
- High school diploma or equivalent; associate’s degree in health information management or related field preferred.
- Proficiency in Spanish or French preferred.
- Previous experience in healthcare administration or medical records management is advantageous.
- Familiarity with electronic health records systems and HIPAA regulations.
- Strong attention to detail, accuracy, and confidentiality.
- Excellent organizational, multitasking, and communication skills.
- Proficient computer skills, including MS Office Suite and data entry.
Salary : $50,000
