Front Desk Agent (Full-Time)

Front Desk Guest Service Agent

At The Shelby, we don't just check people in and out—we craft unforgettable experiences. As a Front Desk Guest Service Agent, you'll play a key role in creating memorable moments for our guests by ensuring that all guests are given a very warm welcome and treated like family during their stay. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just a “front desk agent” you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

• scheduled in-house activities and their locations and times.
• Pre-register, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
• Process guest check-ins by confirming reservations and review all noted information. Guest(s) without reservations can be sold an agreed upon room type. Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
• Communicate services and amenities of the hotel to guests.
• Maintain guest history files.
• Set-up accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.
• Maintain, monitor and balance room availability for any given day.
• File registration cards and vouchers by room number.
• Handle VIP and upgraded accommodations
• Assist and process overbooked or “walked’ guests.
• Assist and provide room change accommodations.
• Documents all guest requests, complaints, or problems.
• Resolve guest complaints to ensure guest satisfaction.
• Maintain organized and clean work area with necessary supplies.
• Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Meet with FOM/Supervisor daily to review assignments and priorities.
• Communicate with prior shift's Front Desk Agent to review all follow-up items.
• Answer department telephone within 3 rings, correct greeting, and proper etiquette.
• Take and relay messages accurately, completely, and promptly.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Commute:

• Myrtle Beach, SC 29577 (Required)

Ability to Relocate:

• Myrtle Beach, SC 29577: Relocate before starting work (Required)

Work Location: In person

Salary : $15