Front Desk Supervisor (Full-Time)

Front Office Supervisor

At The Shelby, we don't just check people in and out—we craft unforgettable experiences. As a Front Office Supervisor, you'll play a key role in creating memorable moments for our guests by ensuring that all guests are given a very warm welcome and treated like family during their stay. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just a “front desk associate,” you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT THE ROLE

Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation. May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.

SCOPE OF WORK TEAM

• Reports to Front Office Manager
• Supports the Front Office Department/ Reservations

RESPONSIBILITIES

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift. Complete shift checklists as specified.
• Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups.
• Control suites to ensure suites and special blocks are handled correctly.
• Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.
• Run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals.
• Print cashiers report and verify balances. Verify all banks and deposits accordingly.
• Be available for emergency coverage of all shifts when needed – including overnight audit shifts
• Answer/follow up on shift correspondence; e-mail and other electronic communication addressed to Front Desk Agents
• Monitor key control to maintain hotel security.
• Respond to guest questions regarding the hotel. Know the layout of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.
• Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
• Perform special projects and other responsibilities as assigned.
• Participate in hotel committees, MOD program and task force assignments.
• Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence

Qualifications:

EXPERIENCE:

• Prior Experience:
• 2 years Previous Front Desk/Hotel experience.
• Subject Expertise:
• Report any unusual occurrences and/or request to Front Office Manager
• Working knowledge of Opera Reservation System Strongly Encouraged
• Prepare all daily reports and work with credit card authorizations
• Must have proficiency in Microsoft Office/365 Suite including Word, Outlook, PowerPoint, Excel, as well as other company software and technology as needed.
• Must be able to work successfully in a team environment with fellow associates and guests on a daily basis.
• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
• Must be able to effectively communicate to guests, management, and coworkers
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Must be able to multi-task in a fast-paced work environment
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for prolonged periods of time, duration of shift.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to exercise confidentiality and discretion.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Commute:

• Myrtle Beach, SC 29577 (Required)

Ability to Relocate:

• Myrtle Beach, SC 29577: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18