Maintenance Technician

Maintenance / Engineer

At The Shelby, we don't just maintain facilities—we craft unforgettable experiences. As a Maintenance Technician, you'll play a key role in creating memorable moments for our guests by ensuring that all mechanical systems and hotel assets are in top condition. Your commitment to ongoing preventative maintenance and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just a fixer, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT THE ROLE

At The Shelby, your role as a Maintenance Technician will be integral to maintaining the cleanliness, functionality, and safety of our hotel, ensuring that both guest and team member experiences are exceptional. You will respond to and handle guest requests in a courteous, efficient, and safe manner, addressing any issues promptly while ensuring a seamless guest experience. Your responsibilities will include performing preventive maintenance and necessary repairs across all hotel systems—kitchen, laundry, boiler, plumbing, pool, HVAC, electrical, and guest rooms.

SCOPE OF WORK TEAM

• Reports to Director of Engineering/Chief Engineer
• Supports Engineering department

Core Responsibilities:

• Maintain Cleanliness and Functionality: Ensure all facilities and equipment meet the hotel’s high standards of cleanliness, functionality, and safety.
• Collaborate: Work with team members to ensure timely and effective resolution of maintenance issues, enhancing guest satisfaction.
• Uphold Health and Safety Standards: Handle maintenance tasks properly and adhere to safety protocols, ensuring a secure environment for guests and staff.
• Provide Friendly Service: Offer attentive and friendly service at all times, addressing guest concerns with a positive attitude.

RESPONSIBILITIES

• Routine Maintenance & Repairs: Perform light HVAC, plumbing, electrical, and mechanical repairs across guest rooms, public areas, event spaces, and hotel systems.
• Guest Service: Respond promptly and courteously to guest maintenance requests, ensuring efficient and friendly service.
• Inspections & Safety: Conduct regular inspections of hotel buildings, rooms, and public areas to identify and resolve maintenance issues or safety hazards.
• Preventive Maintenance: Perform preventive maintenance tasks on kitchen, laundry, boiler, plumbing, HVAC systems, and other hotel equipment to avoid downtime.
• Room Maintenance: Repair and maintain guest room equipment (TVs, phones, clock radios), fix or replace damaged bathroom/kitchen fixtures, and maintain HVAC systems.
• General Repairs: Perform touch-up painting, furniture repairs, and fix carpets, tile, and laminate flooring as needed.
• Exterior Maintenance: Maintain the hotel’s exterior, including grounds and parking areas, ensuring the property stays in pristine condition.
• Event Space Setup & Breakdown: Assist with the setup and breakdown of event spaces, as needed, ensuring they are properly equipped for gatherings and activities.
• Inventory Management: Monitor and maintain inventory levels for maintenance supplies and equipment, and order replacements as needed.
• Documentation: Document all maintenance activities, including repairs, inspections, equipment servicing, and parts used.
• Hotel Rounds: Perform regular rounds of the hotel property to ensure all systems and equipment are functioning properly.
• Emergency Response: Respond to emergencies, such as fire alarms, power failures, or other crises, and notify appropriate authorities.
• Collaboration: Work with other hotel departments to coordinate maintenance activities and minimize disruptions to guest experiences.
• Safety Protocols: Uphold safety standards and ensure the well-being of guests and staff in all maintenance tasks.
• Cleanliness & Organization: Maintain cleanliness in maintenance work areas and assist in the cleaning and maintenance of pools, spas, and pool chemicals.
• Elevator Maintenance: Handle elevator breakdowns and report any unsafe conditions to the Director of Engineering/Chief Engineer.

EXPERIENCE:

• Prior Experience:
• 2 minimum experience in building maintenance a plus.
• Must have special skills and experience in a construction trade such as plumbing, electrical, carpentry, HVAC.
• Must have skills and ability to handle building mechanical systems and controls, electrical systems, energy management, interior finishes and products.
• CPO certification a plus.

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• IT Expertise:
• Knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• Education:
• High School diploma or GED required; college degree preferred.
• Subject Expertise:
• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Perform special projects and other responsibilities as assigned.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: This is a full-time position 40hrs/week. Specific hours and shift to be discussed and determined during the interview process.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Evening shift
• Morning shift

Work Location: In person

Salary : $16 - $18