What are the responsibilities and job description for the Cleaning and Restoration Operational Manager position at Voda Cleaning & Restoration of Atlantic City-Trenton?
Operational Manager
We are seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Restoration teams.
About This Role
This role requires a hands-on approach, as the manager will also need to step into the field to assist with carpet cleaning jobs when necessary, providing top-tier customer service.
Key Responsibilities
- Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
- Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
- Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
- Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
- Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards.
- Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
Requirements
- IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in: WRT (Water Restoration Technician), CCT (Carpet Cleaning Technician)
- Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
- Proven experience in team management and leadership roles.
- Strong organizational, communication, and customer service skills.
- Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
- Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.
Benefits
- Bonus based on performance.
- Rapid promotion opportunities based on performance and certifications.
- Generous Paid Time Off (PTO).
- Comprehensive Paid Training & Certifications.
