What are the responsibilities and job description for the Operations Management Specialist position at Voda Cleaning & Restoration of SW Connecticut?
Job Summary:
Voda Cleaning and Restoration seeks a seasoned operations management professional to oversee the day-to-day activities of our Carpet Cleaning and Water Restoration teams. As an ideal candidate, you will possess extensive experience in water restoration, carpet cleaning, and team leadership.
Responsibilities:
- Manage daily operations of the carpet cleaning and water restoration departments, ensuring timely completion of projects within budget and adhering to safety standards.
- Schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
- Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
- Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
- Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards.
- Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
- Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction.
- Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators.
- Assist in developing and implementing new procedures to streamline operations and improve service delivery.
- Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order.
- Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.
Requirements:
- PREFERRED CERTIFICATIONS: IICRC (Institute of Inspection, Cleaning and Restoration Certification) with specialties in WRT (Water Restoration Technician), CCT (Carpet Cleaning Technician), AMRT (Applied Microbial Remediation Technician)
- MINIMUM OF 3-5 YEARS OF EXPERIENCE IN WATER RESTORATION AND CARPET CLEANING OPERATIONS
- PROVEN EXPERIENCE IN TEAM MANAGEMENT AND LEADERSHIP ROLES
- STRONG ORGANIZATIONAL, COMMUNICATION, AND CUSTOMER SERVICE SKILLS
- ABILITY TO WORK IN A FAST-PACED, HANDS-ON ENVIRONMENT, HANDLING MULTIPLE PROJECTS AT ONCE
- PROFICIENCY IN USING PROJECT MANAGEMENT/ESTIMATING SOFTWARE, SUCH AS XACTIMATE, CRM SYSTEMS, AND SCHEDULING TOOLS
