What are the responsibilities and job description for the Genesys Consultant position at Vodastra?
Job Details
Job Description
Job Description
Company Overview
Genesys Consultant - Call Center environment
Job Skills/Necessary knowledge of:
Technical Skills/platforms with experience and/or familiarity Strong emphasis on
Genesys related experience with broad understanding of overall call center
architecture
Strong technical Skills Genesys Call Routing, IVR and Call Center Reporting
Understanding of call routing flows
Installation, Troubleshooting, and Configuration of Genesys Infrastructure
Components
Genesys Environment Troubleshooting knowledge
Should know application configuration using GA, GAX, CME
North York, ON
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