What are the responsibilities and job description for the Communications Care Specialist position at Voice Exchange?
Job Description: Communications Care Specialist
Location: Collierville, TN and Merrillville, IN, In-Office
Schedule: Full-Time and Part-Time (Full-Time preferred), we operate 24/7/365, various shifts available
Starting Level: Tier 1(Entry Agent), with clear advancement to Tier 5 (Dispatcher)
Who We Are
Since 1985, Voice Exchange Answering Service has been more than a business—it’s a family. Founded by a nurse in the basement of a two-bedroom home with just two landlines, we’ve grown into a trusted partner for medical professionals, hospitals, and a select group of commercial clients. Today, we answer calls 24/7/365, handling everything from routine messages to complex patient needs with care and precision. Our mission? To be the calm, professional voice on the other end of the line, no matter the challenge.
The Role
As a Communications Care Specialist, you’ll be the heartbeat of our operation. You’ll answer calls, take messages, manage appointments, and ensure every caller—whether a frantic patient or a busy physician—feels heard and supported. This isn’t just a job; it’s a craft. You’ll start at Tier 1, mastering the basics, and progress through our five-tier training system at your own pace, with each level unlocking new skills, responsibilities, and a pay increase. By Tier 5, you’ll be a Dispatcher, expertly connecting patients to healthcare pros and our Nurse Triage team.
What You’ll Do
At Voice Exchange, you’re not just an employee—you’re family. We invest in you with hands-on training, real career paths, and a team that feels like home. Founded by a nurse who cared deeply for her community, we carry that legacy forward by caring for our people. If you’re looking for a place to build a long, meaningful career with a company that values loyalty and excellence, this is it.
Ready to Make a Difference?
Apply today and join a team where your voice matters—literally and figuratively.
Skills: english grammar,basic computer skills,communications,team-focused,typing speed and accuracy,professional speaking voice,professional manner,courteousness,resilience,spelling/grammar skills,courteous,clear pronunciation,teamwork
Location: Collierville, TN and Merrillville, IN, In-Office
Schedule: Full-Time and Part-Time (Full-Time preferred), we operate 24/7/365, various shifts available
Starting Level: Tier 1(Entry Agent), with clear advancement to Tier 5 (Dispatcher)
Who We Are
Since 1985, Voice Exchange Answering Service has been more than a business—it’s a family. Founded by a nurse in the basement of a two-bedroom home with just two landlines, we’ve grown into a trusted partner for medical professionals, hospitals, and a select group of commercial clients. Today, we answer calls 24/7/365, handling everything from routine messages to complex patient needs with care and precision. Our mission? To be the calm, professional voice on the other end of the line, no matter the challenge.
The Role
As a Communications Care Specialist, you’ll be the heartbeat of our operation. You’ll answer calls, take messages, manage appointments, and ensure every caller—whether a frantic patient or a busy physician—feels heard and supported. This isn’t just a job; it’s a craft. You’ll start at Tier 1, mastering the basics, and progress through our five-tier training system at your own pace, with each level unlocking new skills, responsibilities, and a pay increase. By Tier 5, you’ll be a Dispatcher, expertly connecting patients to healthcare pros and our Nurse Triage team.
What You’ll Do
- Answer inbound calls with professionalism and empathy, from simple inquiries to high-stakes medical needs.
- Take accurate messages and manage appointment schedules with precision.
- Learn and master our telecommunications platform, becoming a pro at navigating its quirks and capabilities.
- Grow through our tiered training, advancing from foundational tasks to dispatching calls to doctors and nurses.
- Collaborate with a tight-knit team in a bright, modern office designed for focus and comfort.
- You’ve got basic computer skills and can type above average—no specific software knowledge required, we’ll teach you ours.
- You bring a professional speaking voice, clear pronunciation, and solid spelling/grammar skills.
- You’re courteous, non-confrontational, and resilient—able to stay calm and kind, even when callers aren’t.
- You’re a team player who thrives in a positive, teach-and-learn environment.
- You’ve got a high school diploma (or equivalent) and a commitment to excellence, dependability, and a strong work ethic.
- Bonus: Any familiarity with medical terminology is a plus, but not a must—we’ll train you.
- Growth You Can Count On: Start at Tier 1 and advance to Dispatcher (Tier 5) with pay raises at every level. (Must reach Tier 2 within 3 months.)
- Family-First Culture: We’re a company built on family values—when we grow, you grow with us. Most leadership roles are filled from within.
- Top-Notch Benefits: 401(k), medical/dental/vision insurance options, PTO, life insurance, disability insurance, and direct deposit.
- A Workspace You’ll Love: Spacious 5x8 ft cubicles, dual 27” monitors, ergonomic chairs, a sunny break area with hot/cold drinks, and a secure, second-floor office with elevator access.
At Voice Exchange, you’re not just an employee—you’re family. We invest in you with hands-on training, real career paths, and a team that feels like home. Founded by a nurse who cared deeply for her community, we carry that legacy forward by caring for our people. If you’re looking for a place to build a long, meaningful career with a company that values loyalty and excellence, this is it.
Ready to Make a Difference?
Apply today and join a team where your voice matters—literally and figuratively.
Skills: english grammar,basic computer skills,communications,team-focused,typing speed and accuracy,professional speaking voice,professional manner,courteousness,resilience,spelling/grammar skills,courteous,clear pronunciation,teamwork
