What are the responsibilities and job description for the Service Desk Agent position at VoiceAmaze LLC?
Job Summary
We are seeking a dedicated and knowledgeable Service Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional technical support and assistance to users, ensuring that their IT-related issues are resolved efficiently. This role requires strong communication skills and a solid understanding of computer systems, networking, and desktop support.
Duties
- Respond to user inquiries via phone, email, or chat, providing timely and effective solutions.
- Analyze and troubleshoot technical issues related to computer hardware, software, and networking.
- Utilize ServiceNow for tracking incidents and managing service requests.
- Provide desktop support for both Windows and Mac OS environments.
- Assist in the management of Group Policy Objects (GPO) as needed.
- Document all interactions and resolutions in the ticketing system for future reference.
- Collaborate with other IT teams to escalate complex issues when necessary.
- Maintain a high level of customer satisfaction by effectively communicating with users throughout the resolution process.
Requirements
- Proficiency in computer hardware troubleshooting and repair.
- Strong understanding of computer networking concepts.
- Experience with desktop support in both Windows and Mac OS environments.
- Familiarity with ServiceNow or similar ticketing systems is preferred.
- Ability to analyze technical problems and provide effective solutions.
- Excellent communication skills, both verbal and written.
- Previous experience in a service desk or technical support role is a plus.
- A proactive attitude towards learning new technologies and processes.
Join our team as a Service Desk Agent and contribute to delivering outstanding IT support while enhancing your skills in a dynamic environment.
Job Types: Full-time, Contract
Pay: $13.00 - $16.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Alpharetta, GA 30022 (Required)
Ability to Relocate:
- Alpharetta, GA 30022: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $16
