Product Designer

Product Designer: Designing the Next Evolution of Work

Hello. We’re VoiceOps, and we’re ushering in the era of AI Teammates—where AI doesn’t just analyze calls, but works alongside every member of your go-to-market organization to turn every customer conversation into shared intelligence. Imagine having a teammate who captures critical insights on why customers buy or don’t, flags compliance risks in real-time, and transforms every rep into your top performer through personalized coaching. We do this for industry leaders in education, financial services, insurance, and beyond—over 100 million customer conversations analyzed and counting.

The opportunity is massive. Every company selling to consumers needs to systematically understand their conversations at scale. These aren’t small markets—we’re talking insurance, travel, financial services, education. The kind of industries that form the backbone of the economy. And we’re not building another point solution. Our AI teammates become essential to every team that touches go-to-market—which is basically everyone at these companies. Sales performance, compliance confidence, market intelligence—it all flows from turning real customer conversations into real-time organizational insight and action. When we deploy, we get pulled into C-suite discussions because we’re not just offering reports; we’re delivering a unified intelligence engine that changes how businesses operate.

That’s the high level. Here’s where it gets interesting: We’ve spent years building something different. While others rushed to market with AI that looks good in demos but falls apart in production, we focused on the foundation. We built our own model orchestration platform and AI builder called “Wavelength” —tech that actually captures and amplifies our customers’ expertise in AI models. We ran over 500 experiments to ensure it truly learns to think like your best people. It works.

Now the stars have aligned. The latest AI capabilities multiply the impact of everything we’ve built. What once required armies of people happens automatically. Sales reps get real-time coaching on tough objections, marketing sees emerging trends before the competition, product teams discover new feature needs directly from customer calls. Our customers see it—they’re pulling us into strategic conversations because we’re delivering what others just promise. Our pipeline grows through word of mouth. We’ve barely spent on marketing, and yet the product speaks for itself (though that’s about to change, because we’re ready to scale).

The team is a huge part of this. We’ve been working together for years and have hit this perfect rhythm. We’re scrappy, drama-free, and operate in hours and days, not weeks and months. One VP of Sales said we “move with the alacrity of a puma.” When OpenAI released o1, we had new features live in 2 days. We talk to our customers multiple times a week. Our guiding principle is “undeniable value”—the idea that we deliver such clear ROI that no one questions the investment.

The results speak for themselves. Our customers come to us with PTSD from clunky call analysis tools. Once they experience our system, they say they have “the highest confidence they’ve ever had in any system capability by a landslide.” We’re no longer just part of a vendor evaluation—we’re in their strategy sessions, helping them see and seize opportunities they couldn’t see before. We believe this is the future of go-to-market: AI teammates that turn every call into deeper organizational intelligence and supercharge every team’s performance. We hope you’ll join us in building it.

The Design Challenge

This is a fundamentally new design frontier. You’ll be building two intertwined systems: an advanced model orchestration platform that ensures rock-solid data quality, and the customer-facing applications that bring AI “magic” to life. On top of that, you’ll craft autonomous AI agents that actively integrate into people’s day-to-day workflows—imagine an AI sales coach that doesn’t just sit idle on a dashboard but synthesizes a rep’s performance, follows up with personalized coaching, tracks progress, keeps managers in the loop, and runs interactive coaching sessions. Because we move as fast as AI does (we integrated OpenAI’s latest model within 48 hours), we’re charting more ground than most startups at our stage. Our AI teammates span every touchpoint—web app, email, Slack—so you’ll design fluid, frictionless experiences that deliver 100x improvements while staying natural and intuitive. We also believe in ruthless subtraction, cutting anything that doesn’t serve the core workflow. If you’re ready to push the boundaries of design for this next generation of AI-driven products, we’d love to work with you.

The Role 

You think in terms of business processes first, pixels second. Yes, you need to create beautiful, intuitive interfaces. But more importantly, you need to deeply understand the business processes you're transforming. Every design decision needs to be justified by how it serves the customer's workflow. You'll be:

• Designing both our model orchestration platform and customer-facing applications
• Creating agential experiences that span multiple touchpoints (web, email, Slack, SMS)
• Shipping design drafts in hours, not days or weeks
• Writing specs for your designs and testing them before production
• Participating in daily standups with engineering and leadership

Who You Are

• You're curious and excited by how businesses work and can ask incisive questions that get to the heart of customer needs
• You’ve got several years of demonstrated high performance designing for an early-stage SaaS business.
• You can design and iterate at unprecedented speed - we're talking hours, not days
• You think in terms of business processes first, pixels second
• You're comfortable with the 60/40 split: 60% design, 40% product thinking
• You know when to push for polish and when to optimize for momentum

This Isn't For You If

• You want to spend weeks perfecting a design system
• You prefer pixel-perfect polish over rapid iteration
• You think it’s someone else’s job to deeply understanding business processes
• You want to focus purely on visual design without product thinking
• You need lengthy design cycles to feel confident in your work

How We Work

We're a fast-moving, no-drama team that ships constantly. You'll have:

• Daily standups with engineering and the CEO/VP of Engineering
• The freedom to move fast and ship often
• Quarterly in-person meetups in NYC

The Details

• Competitive compensation and meaningful equity
• Comprehensive benefits including 401k matching
• Flexible PTO and remote work setup
• Quarterly team gatherings in NYC

Ready to Design the Future? If you're excited about this unique challenge:

• Share your portfolio focused on early stage SaaS applications (not mobile)
• Tell us why you're interested in designing for this role
• Link your LinkedIn profile

We'll respond within 48 hours with thoughtful feedback. No form letters, no ghosting.