Director of Operations

The Director of Operations is an executive professional who handles the planning, promotion, implementation, and evaluation of all programming to support Voices Together.

DUTIES AND RESPONSIBILITIES:

• Develop strategic goals and initiatives for the program team
• Manage all contracts with vendor partners, clients, and funding sources
• Manages relationship with Employment and Independence for People with Disabilities (EIPD); ensures contract compliance
• Manages all Medicaid processes and relationships; ensures compliance
• Submits all Memorandums of Understanding (MOUs)
• Establishes metrics, guidelines, and standards to improve efficiency and effectiveness of programming team
• Implements policies and procedures that improve day-to-day operations; works closely with Human Resources
• Communicates and explains directives, policies, and procedures to managers
• Leads coordination between Programming and Clinical teams to produce smoother workflows and more cost-effective processes
• Projects a positive image of the organization to employees, clients, and the community
• Oversee the overall operation of the organization’s programming
• Create and manage program budgets; meet regularly with leadership team to report out
• Develop and implement programmatic and administrative policies and procedures to attain program goals and objectives
• Meet regularly with leadership team to identify needs to support growth of programming
• Ensure project operations are consistent with regulatory guidelines and internal processes
• Develop, process, and monitor evaluation toolkits and indicators to manage program performance
• Design, direct, implement, and disseminate objectives and operational strategies
• Provide direct oversight to the Program Manager
• Provide ad-hoc business and analytical support
• Performs other related duties as assigned

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in related field
• Seven plus (10 ) years of related work experience
• Previous experience in a supervisory role
• Knowledge and experience providing Medicaid support
• Excellent written, oral, and organizational skills
• Demonstrated proficiency in Google Suite and MS Office Suite
• Must have valid driver’s license and reliable transportation

DESIRED QUALIFICATIONS AND SKILLS:

• Experience working in a social service environment and familiarity with not-for-profit best practices
• Experience in a fast-paced, growing company and/or demonstrated effectiveness in a small organization where the role includes both strategic and hands-on responsibilities
• Ability to lead, work independently, and work in a team environment

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to fifteen (15) pounds at times

Voices Together is a not-for-profit organization that provides VOICSS Music Therapy to Autistic and Neurodivergent clients. Our proprietary model, VOICSS, empowers neurodivergent individuals to express themselves and engage with others.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Chapel Hill, NC 27517 (Required)

Ability to Relocate:

• Chapel Hill, NC 27517: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Chapel Hill, NC 27517

Salary : $70,000 - $100,000